Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Supervisor, Lot Operations

Management Level

Supervisor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Variable

Compensation

Compensation includes a base salary of $48,200.00 - $72,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

This position supervises and directs the daily activities of the lot personnel and the lot operations function for the Auction and ensures the efficient, orderly and proper check in, staging and moving of vehicles on the lot and through the sales lanes.

Key Responsibilities

Review work volumes; plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.  Supervise and direct the work of operations team by determining work procedures, preparing work schedules, expediting workflow, assigning duties, and examining work for accuracy and conformance to policies and procedures.Review Kronos for missing punches, proper posting of time off, and department transfers. Submit any necessary paperwork to the ESC for timely processing.Coach and discipline employees, monitor and evaluate job performance, and conduct performance appraisals.Make decisions or recommendations regarding hiring, firing, promotion, or other employment status changes for direct reports.  Monitor the operations team to ensure customer contract expectations are met. Review and implement customer specifications and check-in procedures, including security and handling of personal property and identity information left in vehicles.Ensure vehicles are checked in, stock number sticker on, and keys (if provided) are secured and noted in the inventory system.Direct and coordinate vehicle movement to designated lot locations.Verify biohazard units and ensure proper safety procedures are followed in the handling of the vehicle.Respond to customer inquiries relating to vehicles.  Provide quality service and assist in resolving problems.Make sure that any vehicles flagged for work are moved in a timely manner.  Assist in vehicle movement as necessary to ensure a smooth operational process (redemptions, sold units, etc).Document all changes and charges to the vehicle on the related stock number comments section in the inventory system.Coordinate with Account Administrators to set vehicles for sale. Direct sale line parking and number vehicles for sale.Conduct sale line audits, make corrections, and provide feedback to leadership.  Coordinate with Mechanic and assist with checking sale vehicles for gas, tires, attachment of drive train, and starting capabilities.Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.Perform other duties as assigned by management. 

Change & Innovation

Evaluates and pursues new initiatives and opportunities based on their fit with broader strategiesUtilizes industry, division, market and other external business factors when making decisionsGenerates and champions innovative ideas and opportunities to improve one’s areaFosters an environment that encourages others to suggest new ideas and try new things, even when uncomfortableAnticipates future changes and makes contingency plansSupports others in embracing and effectively navigating change

Customer Focus

Incorporates feedback from customers to improve customer serviceIdentifies and anticipates customer requirements, expectations, and needsEnsures that customer issues are resolved in a timely mannerBrings together customer stakeholder groups from across the enterprise to add valueMaintains and nurtures trusted advisor, consultative relationships with customers  

Collaboration

Discourages “us versus them” thinkingAppropriately involves others in decisions and plans that affect them so there are no unnecessary surprisesSeeks to understand and address the concerns and interests of others with diverse or opposing viewpoints, even when uncomfortableAddresses and resolves conflict directly and constructivelyBuilds and cultivates relationship networks across the organization 

Drives Results

Clarifies expectations and holds people accountableDelegates assignments to the appropriate levelPrepares realistic estimates of resource requirements (e.g., project budget, headcount) needed to accomplish team or work group objectivesAddresses problems and obstacles to help move work forward in a timely mannerSets high standards of performance for self and othersCelebrates and rewards achievements of othersDemonstrates urgency around issues and activities that drive the business; avoids unnecessary activities 

Effective Communication

Expresses oneself effectively (e.g., verbal, written, email, presentations, meetings)Listens actively to others so that they feel heardCommunicates contrary opinions and difficult messagesEncourages others to share information and viewpoints frankly and openlyAsserts positions and ideas with confidence and enthusiasmDemonstrates an appropriate level of executive presence and composure 

Develops Self and Others

Seeks and applies feedback to enhance self and/or team performanceLearns from experiences, including successes, setbacks, and/or resistanceIdentifies the qualifications required for successful job performanceProvides direct, honest, timely feedback to others, even if uncomfortableCoaches others in identifying, planning and executing development goals and objectives

Qualifications

Minimum

High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experienceValid driver’s license and safe driving record required.   Ability to pass OSHA forklift/heavy equipment certification program with recertification every 3 years. Previous experience preferred in lot operations, vehicle inspection, or the automotive industry.  Strong communication and interaction skills required.Good computer and software knowledge, as well as experience with AS400 essential.Ability to work well with others and maintain focus and productivity under compressed deadlines.  Commitment to providing excellent customer service essential.Ability to drive vehicles with standard and automatic transmission.  Regularly required to stand, walk, reach, talk and hear.Required to stoop, kneel, crouch, bend, squat, and climb.Ability to lift 1-30lbs (light hand tools).Manual dexterity, repetitive motions tasks.Vision abilities include close, distance, and color vision, depth perception and the ability to adjust focus.  

Preferred

3 years’ previous supervisory experience preferred.Competent organizational skills required.

Work Environment

Exposure to outdoor elements, including extreme heat and cold.  Moderate noise level.  Exposed to risks and hazards such as sharp/jagged metal and parts, broken glass, hazardous or caustic chemicals.  Potential exposure to bloodborne pathogens and graphic human biohazards. 

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.