Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

The Compliance Services Supervisor is responsible for leading a team of Service Representatives and Associates to deliver high-quality services using Sovos’ products and tools. This role ensures that all regulatory deadlines are met while maintaining an outstanding customer service experience for clients.

The Compliance Services Supervisor provides day-to-day support to team members, manages workloads, conducts performance management, and drives process improvement initiatives to enhance internal efficiency and the client experience.

More specifically, you will:

Lead and manage a team of Compliance Services Associates and Representatives Hold the team accountable for high service levels, fostering a culture of collaboration and professionalism Interview, hire, train, coach, appraise performance, reward, and discipline employees Implement and drive process improvement initiatives to enhance team efficiency Monitor client activities to ensure timely completion of compliance-related tasks Provide guidance and assistance to team members in resolving client issues Manage client escalations and ensure prompt resolutions Lead the team in achieving departmental goals and objectives Ensure compliance with company policies and applicable laws in all supervisory responsibilities Perform other duties and special projects as assigned

What We Need From You

3+ years of client service experience, preferably in a compliance or regulatory environment Strong time management, decision-making, and organizational skills Ability to lead and empower teams to achieve individual and operational goals Excellent interpersonal and professional communication skills Ability to work collaboratively across teams and departments Detail-oriented with the ability to work independently in a fast-paced environment Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

At Sovos, we are committed to offering competitive pay and benefits that reflect both industry and market standards.   

The starting range for this role ranges between $50,000 and $65,000 annually, compensation may vary outside of this range depending on several factors including a candidate’s qualifications, skills, competencies, location and experience.  While we are committed to giving an overview of compensation, salary is just one component of our comprehensive Total Rewards package.  We offer a host of additional benefits, which can include 

Flexible Time-Off  Competitive Salaries with Annual Bonus Eligibility or Uncapped Commission Plans   Comprehensive Health, Dental, Vision and supplemental accident, hospital and critical illness benefits  Health Savings Account with annual employer seed and matching contributions   Company paid basic Life Insurance, AD&D, and Short-and-Long-Term Disability Insurance  401(k) with employer sponsored match  Bi-Weekly Meeting Flex and Focus Days  Mentoring Programs  Globally recognized Training and Development programs  Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more! 

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.  We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.  At Sovos, all employees are encouraged to bring their whole selves to work.

 Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.