Position: Supervisor, Collections 

Job Description: 

The Supervisor, Collections is responsible for overseeing and managing a team of Collection Analysts. This position determines risk by numerous means and establishes new accounts as well as credit limits for new accounts. 

Core Responsibilities & Duties: 

Work under the direction of the Manager, Collections for the daily supervision of employees within the Credit & Collections department Ensure staff is meeting productivity goals Assist in hiring and training of new team members Work with collectors to develop best practices Assist in direction and guidance in operational procedures Weekly and monthly reporting Scheduling and time keeping for direct reports Recognize and assist collectors in escalating problem accounts in a timely manner Communicate with internal customers such as sales and operations to resolve collections issues Perform collector account changes in all operating systems Other duties as assigned  

 Qualifications: 

High school diploma or GED equivalent Strong communication skills both verbal and written Ability to establish and maintain effective working relationships Ability to carry out assigned projects to their completion Working knowledge of how to identify risk for the company Ability to acquire working knowledge of trucking industry Advanced knowledge of Microsoft Excel

Skills: 

Ideal candidate will possess a “can do” attitude with a “will do” work ethic  Must have the ability to work in a fast-paced environment  Strong verbal and written communication skills  Experience with AS400 operating systems is a plus  Transportation industry knowledge and experience is a plus 

Forward Air is an Equal Opportunity employer.