Job Description:

Supervisor, Client Access

Job Summary:

Insures professional and technical operation of the client access team. All policies and procedures are followed on a day-to-day basis. Responsible for the overall supervision of the Client Access team in accordance with organization initiatives: Physician satisfaction; Co-Worker Satisfaction; Client Satisfaction; Quality; and Business Performance.

Essential Job Functions:

The Supervisor of Client Access (CA) provides direct oversight and support of the following areas as it relates to the overall success of the CA teams.

Team Oversight and Staff DevelopmentTimecard AccuracyReview the accuracy of the CA assigned direct reports timecards and time off requestsCoachingResponsible to meet with Lead’s and staff to discuss issues, identify areas of opportunity in workflow, processes and personnelTrainingTeam developmentCollaborate with department leaders and staff to ensure continuing Client Access Representative (CAR) education and training needs are being metYearly Evaluations of direct reportsProvide feedback on yearly performance to direct reportsSet obtainable team and staff goals and expectationsProfessional Growth and DevelopmentYearly Evaluations of selfParticipate in yearly evaluation by setting actionable and obtainable goalsProvide evaluation and feedback on supervisor specific growth and development of meeting or exceeding goalsProcess ImprovementCollaborate with Manager of Client Access on new process developmentContinued process review with all levels of CA management as well as CA staff Collaboration in discussions and meetingsInternalRepresent Revenue Cycle and CA in a professional, collaborative and relevant manner to support innovation by bringing forward thinking and cost-effective solutionsPrepare and distribute relevant daily information in a clear and concise manner regardingProcess changesUpdates to provider schedulesTraining opportunitiesCA Staff updates and remindersOther information related to daily CA tasksExternal VendorsRepresent the organization in a professional, collaborative and relevant manner to support innovation by bringing forward thinking and cost-effective solutionsAuditsImplement, initiate and manage reports and audits related to client overall experience and accuracyCheck in- Demographic, payment, and provider alertsIntakeCheck out-SchedulingAction PlansProvide feedback to Manager and SAD for development of actions plans related to department growth and improvementOnsite ObservationsConduct onsite visit/observation weekly or as needed.Ensure Lead engagement and availability to staff for questions/support on a daily or as needed basisLeader Meetings        Provide documented feedback and communication with regards to staff development and coaching opportunities,Provide documented feedback and communication to Manager and CA leadership team as required with regards to process changes, new or expiring programs, staff development and coaching opportunities and concerns with day to day workflows

Knowledge, Skills, and Abilities:

Excellent written and oral communication skillsExcellent organizational skillsAbility to work with computersAbility to work independentlyExcellent typing skills

Experience and Education Qualifications:

Must possess a High School Diploma or equivalentPreferred at least 2 years of previous management experiencePreferred previous customer service experience

Supervisory Requirements:

Communicate the strategic direction of the organization and encourage participation by all employees.Provide leadership and guidance to all aspects of the services provided.Take an active role in monitoring the identification, development, and execution of strategic objectives.Involve, as appropriate, all associates in order to achieve goals.Effectively communicate to employees any changes and news worthy events within the department or company to all employees.Handle difficult personnel situations directly, using appropriate discretion and Human Resource advice to show respect for the individual.Champion change and effectively manage the implementation of new ideas.Reinforce team approach throughout functions; support and solicit input from team members at all levels within the company.

Employment Requirements:

Successful completion of background check including criminal record, driving record and abuse/neglect.Completion of New Hire Orientation at the beginning of employment.All training requirements including Relias Learning at the beginning of employment and annually thereafter.Valid driver’s license in state of residency with an acceptable driving record.

Physical Requirements:

The physical requirements and working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.