Job Description: Supervisor, Client Access Job Summary: Insures professional and technical operation of the client access team. All policies and procedures are followed on a day-to-day basis. Responsible for the overall supervision of the Client Access team in accordance with organization initiatives: Physician satisfaction; Co-Worker Satisfaction; Client Satisfaction; Quality; and Business Performance. Essential Job Functions: The Supervisor of Client Access (CA) provides direct oversight and support of the following areas as it relates to the overall success of the CA teams. + Team Oversight and Staff Development + Timecard Accuracy + Review the accuracy of the CA assigned direct reports timecards and time off requests + Coaching + Responsible to meet with Lead’s and staff to discuss issues, identify areas of opportunity in workflow, processes and personnel + Training + Team development + Collaborate with department leaders and staff to ensure continuing Client Access Representative (CAR) education and training needs are being met + Yearly Evaluations of direct reports + Provide feedback on yearly performance to direct reports + Set obtainable team and staff goals and expectations + Professional Growth and Development + Yearly Evaluations of self + Participate in yearly evaluation by setting actionable and obtainable goals + Provide evaluation and feedback on supervisor specific growth and development of meeting or exceeding goals + Process Improvement + Collaborate with Manager of Client Access on new process development + Continued process review with all levels of CA management as well as CA staff + Collaboration in discussions and meetings + Internal + Represent Revenue Cycle and CA in a professional, collaborative and relevant manner to support innovation by bringing forward thinking and cost-effective solutions + Prepare and distribute relevant daily information in a clear and concise manner regarding + Process changes + Updates to provider schedules + Training opportunities + CA Staff updates and reminders + Other information related to daily CA tasks + External Vendors + Represent the organization in a professional, collaborative and relevant manner to support innovation by bringing forward thinking and cost-effective solutions + Audits + Implement, initiate and manage reports and audits related to client overall experience and accuracy + Check in- Demographic, payment, and provider alerts + Intake + Check out-Scheduling + Action Plans + Provide feedback to Manager and SAD for development of actions plans related to department growth and improvement + Onsite Observations + Conduct onsite visit/observation weekly or as needed. + Ensure Lead engagement and availability to staff for questions/support on a daily or as needed basis + Leader Meetings + Provide documented feedback and communication with regards to staff development and coaching opportunities, + Provide documented feedback and communication to Manager and CA leadership team as required with regards to process changes, new or expiring programs, staff development and coaching opportunities and concerns with day to day workflows Knowledge, Skills, and Abilities: + Excellent written and oral communication skills + Excellent organizational skills + Ability to work with computers + Ability to work independently + Excellent typing skills Experience and Education Qualifications: + Must possess a High School Diploma or equivalent + Preferred at least 2 years of previous management experience + Preferred previous customer service experience Supervisory Requirements: + Communicate the strategic direction of the organization and encourage participation by all employees. + Provide leadership and guidance to all aspects of the services provided. + Take an active role in monitoring the identification, development, and execution of strategic objectives. + Involve, as appropriate, all associates in order to achieve goals. + Effectively communicate to employees any changes and news worthy events within the department or company to all employees. + Handle difficult personnel situations directly, using appropriate discretion and Human Resource advice to show respect for the individual. + Champion change and effectively manage the implementation of new ideas. + Reinforce team approach throughout functions; support and solicit input from team members at all levels within the company. Employment Requirements: + Successful completion of background check including criminal record, driving record and abuse/neglect. + Completion of New Hire Orientation at the beginning of employment. + All training requirements including Relias Learning at the beginning of employment and annually thereafter. + Valid driver’s license in state of residency with an acceptable driving record. Physical Requirements: The physical requirements and working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities. We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors. Burrell is a Smoke and Tobacco Free Workplace. About Brightli Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come. Brightli Snapshot + 200 locations + 4 states + 19 subsidiaries and/or affiliates + 5k+ employees