About the company 

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carr’s, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.#LI-AG1

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What you will be doing

The Supervisor, Centralized Pharmacy Services is responsible for assisting the Sr. Manager of Central Processing in training and oversight of the central processing technician team. This position will assist in the daily operations of associates and programs managed by the team. The Supervisor, Centralized Pharmacy Services, plays a critical role in assuring the team is patient centered and focused on process improvement, quality control and assurance. 

The position is based in Boise, ID or Itasca, IL. The shift arrangement is typically days or afternoons/evenings and is a 40-hour workweek. 

Main responsibilities

Associate relations – Under the direction of the Central Processing Sr. Manager, train the central processing technician team to ensure there are no interruptions in the care of patients.  Provide cross training to ensure timely patient care. Proficient in all processes performed by the team. Assist in on-boarding, coaching, mentoring and continuing education for central processing technician staff.  Internal customer relations – Assists in daily operations of central processing team, assuring retail pharmacy staff, managers and other business partners’ expectations are exceeded.  Process improvement – Serves as a champion for central processing quality assurance (QA) and assists with the overall development and implementation of the QA programs and new program implementation. Ensures central processing staff receives training on QA and new programs. Ensures staff is meeting or exceeding production goals. Must be able to perform the essential job functions of this position with or without reasonable accommodation.

What we are searching for

Problem solving skills, including problem analysis, decision making, creativity, and innovation. Identify problems, gather relevant information, determine possible causes of problems and generate solutions. Strong computer skills including previous experience utilizing Excel and/or Access to analyze data. Administration skills, such as planning and organizing, and resource management, setting priorities, plan, and coordinate work activities and manage time and resources so that work objectives are accomplished on time. Interpersonal skills, including building relationships and conflict resolutions. Develop and maintain positive working relationships with direct reports, peers, management, and other company departments. Influencing skills, the ability to persuade others (internal and external customers) to accept a point of view or take a specific course of action, and to influence the actions of others. Able to obtain commitment from others.  Customer/patient relations skills, including meeting customer/patient needs and establishing a service environment. Identifying requirements of internal and external customers/patients, focus on achieving optimal results, and develop solutions that positively affect patient care. This also involves emphasizing the importance of demonstrating good patient care and customer service and putting in place practices that help promote a service-orientated culture. Written communication skills, write in a clear and concise manner to peers, vendors, managers, or customers/patients. Target material to the appropriate audience and use correct grammar, punctuation, and spelling. Oral communication skills, speak in a clear and concise manner to peers, vendors, managers, or customers one-on-one, in a small group, or in large formal presentations.

We believe the successful candidate has these qualifications and experience

Required:             

High school diploma or GED. Maintain registration with State Board of Pharmacy. Certified pharmacy technician.

Preferred:  

Customer service or patient care experience. Previous supervisory experience. Previous retail pharmacy experience. Knowledge of community pharmacy practice. Knowledge of Albertsons Companies Pharmacy operations and systems to facilitate the incorporation of Central Processing services at retail level.

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.  

We endeavor to make this site accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).