KONE is a global leader in the elevator and escalator industry: our job is to make the world’s cities better places to live. At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.
At Commercial & Operations, we are the engine that powers KONE's success, ensuring competitiveness across all aspects of our business and throughout the building lifecycle. Our mission is pivotal: to make KONE faster, more agile, and better equipped to empower our frontline teams to deliver unparalleled service to customers.
By focusing on efficiency, innovation, and customer-centric strategies, Commercial & Operations plays a vital role in maintaining KONE’s position as an industry leader—enabling us to outpace the competition and exceed expectations every step of the way.
Are you interested in joining one of the world’s best employers?
We are looking for a
Summer Trainee - Customer Channel Development
to join our Customer Channel Development team in Espoo, Finland. As a trainee, you will be an integral part of a team developing innovative and industry-leading experiences for our customers. This role offers a unique opportunity to gain hands-on experience in business process development, user experience design, and project management within a dynamic, international, and supportive environment.
Key Responsibilities:
Business Development: Collaborate with the program team and business line stakeholders to identify, design, and implement new self-service features for our new customer portal.
User Experience: Participate in user research and usability testing to enhance the overall user experience.
Documentation: Assist in creating and maintaining documentation to support global rollouts.
Quality Assurance: Conduct testing and debugging to ensure the solution functions smoothly and meets quality standards.
Project Support: Provide support in project planning, tracking progress, and coordinating with cross-functional teams.
Qualifications:
Currently pursuing a degree in Business, Technology, Design, or a related field.
Strong interest in business process development, user experience design, or project management.
Excellent communication and teamwork skills.
Ability to work independently and manage multiple tasks.
Professional proficiency in English.
Basic knowledge of digital development and design principles is a plus.
What We Offer:
Hands-on experience in a real-world project in a fast-phased international environment.
Mentorship from experienced professionals.
A collaborative and inclusive work environment.
Opportunities for professional growth and development.
Want to join the #PeopleFlow?
If you think this could be an inspiring challenge for the summer, please tell more about yourself, your availability during the summer, and why you are interested in this specific role and submit your CV and application letter via our Careers-site www.kone.com/jobs latest on 6.2.2025.
We look forward to hearing from you!
#LI-Hybrid
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers