EF London International Language Campus is seeking a Customer Support Coordinator to join our summer team and help ensure students have a smooth, supportive, and enriching experience throughout their time at the school. Position Details:
• 6 days per week
• Fixed-term contract: 23rd June – 23rd August 2025
• Campus conveniently located near Waterloo Station If you're passionate about student welfare, excellent service, and working in a fast-paced, international environment, we’d love to hear from you.  Careers at EF | Open the world with us    At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.   Your Role     To ensure that administration of the school is run smoothly and effectively in all areas of student experience, welfare, internships, visas  To maintain EF policies, regulations and Golden Rules  To ensure the highest level of Customer Service throughout the school  To support students in their daily life and enable them to achieve the best experience and highest learning possible  To ensure excellent welfare provision in the school  To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently   Responsibilities    Assisting students with welfare concerns and providing assistance where necessary, escalating any concerns to the Customer Support Manager/sales office where appropriate  Helps Customer Support Manager to manage enrolment of new students and maintenance of Elektra records, ensuring that all new bookings/modifications are confirmed within the required time, details checked carefully and changes made, including managing the school’s visa compliance department Partakes in weekly intakes of new students, ensuring correct intake information/ hand outs are prepared, smooth running of registration, testing & talks, passport ID checking, following up missing students and so on Assists with recruitment and induction of new members of staff to Customer Support team  Deals with enquiries from sales offices & other incoming calls & enquiries Ensures airport transfers are collated and booked, liaises with transfer companies to solve problems & improve service, monitors costs & invoices for transfer service  Actively promotes and actions Safeguarding within the school (training provided)  In the event of a fire alarm, ensures fire wardens are issued with jackets and visitor’s book is taken outside (if it is safe to do so)  Requirements    All offers are subject to a clear DBS and two references Highly motivated, energetic, positive  Customer service orientated, friendly & approachable manner  Able to remain calm under pressure & to diffuse potentially difficult situations Sensitive to needs of international students living away from home Right to work in the UK   Why you will love working with EF  Continuous professional development   Work in a truly international environment   Regular social events   Ambition is nurtured and fast-tracked career enhancement opportunities are provided   Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition   Employee Assistance Program Access to EF Hello language learning  EF Education First – Our History and ValuesCareer Progression at EF  -------------------------------------  EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.  References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.  Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.  Appropriate suitability checks will be required prior to confirmation of appointment.  EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1