Overview Sugarloaf is currently seeking winter sports enthusiasts with experience in and knowledge of ski and/or snowboard equipment to join our team as Tuning Room Technicians for the coming 2024 -2025 winter season. A Ski/Snowboard Tuning Room Tech is responsible for working directly with guests and retail department staff to fit, service, and maintain snowboarding and alpine skiing equipment including, but not limited to binding mounting and adjustments, equipment repair, tuning, and waxing. This full-time seasonal position comes with great job perks and resort discounts. Starting wage is based on experience. If this role sounds like a fit for you, please apply today or reach out to humanresources@sugarloaf.com with any job related questions to learn more about this amazing opportunity. Responsibilities Greeting customers as they enter the ski shop, and provide them with information on available skiing and snowboarding equipment and supplies Assisting customers with equipment and fitting hardware, ensuring they’re made aware of the use and care of each item Providing customers with support in selecting the appropriate items, and ensuring they’re properly adjusted Educating customers about safety precautions required during skiing and snowboarding activities Tuning, repairing, and storing equipment and supplies according to vendor or manufacturers’ instructions Confirming that the function of each item communicated to the customer and provide answers to any additional queries Responding to customers in a positive manner, especially when they are relating a problem or issues and attempt to resolve it on immediate basis Completing required documentation for each rental and sale, ensuring that receipts and change are in order Overseeing the repair, cleaning and maintenance of rented/new/used equipment, both in a preventative and regular capacity Making sure the service shop is operating properly and that any need for maintenance communicated to the supervisor Completing any other tasks that may be assigned by supervisor Qualifications This position may be for you if you: are at least 18 years old have achieved a high school diploma or degree equivalent are available to work weekends and holidays have 2 years of ski/snowboard tuning and binding mounting/adjusting experience are interested in a customer service based position that involves customer interaction are able to communicate effectively, work well with a team and are detail oriented Sugarloaf Team Member Benefits include: Free lift pass for skiing and/or riding (at Sugarloaf, Sunday River, and Loon Mtn) Discounts at resort F&B and retail locations Discounted ski/snowboard lessons and rentals Access to Nordic trails and discounted equipment rentals at our Outdoor Center location Discounted passes at other Boyne and partner resorts Eligibility for end of season service and loyalty bonus Team members are also eligible to earn paid time off