Overview Are you an outgoing, computer savvy person that enjoys talking on the phone? If so, then we have the job for you! Sugarloaf is now hiring Product Support Agents to work in our Reservations Call Center this winter to assist guests in their vacation planning needs. A Product Support Agent provides top-level service to guests over the phone in a calm and caring manner while answering their questions and guiding them toward the resort options that best fit the needs of their planned visit. Applicants for this position need to have good communication and computers skills and need to be confident in their abilities. If you would like to join a supportive team in an exciting work environment with great job perks, please apply today! Responsibilities Handle a large call volume in a timely manner Develop a comprehensive knowledge of Sugarloaf's policies, products, services, promotions and events, including a variety of pricing rates, discounts, special promotional days, and special events or happenings at the resort and accurately relay this information to guests in order to provide the best possible experience. Assist guests in finding favorable resolutions for items of concern, within the boundaries as outlined by the Manager and resolve conflict in a timely and respectful manner, providing empathetic and excellent customer service in all circumstances. Quickly and efficiently complete all transactions on POS system Qualifications The ideal candidate for this role will: have a high school degree or degree equivalent be a fast learner be comfortable around computers have great communication skills enjoy providing excellent customer service Sugarloaf Team Member Benefits include: Free lift pass for skiing and/or riding (at Sugarloaf, Sunday River, Loon Mtn, and Pleasant Mtn) Discounts at resort F&B and retail locations Discounted ski/snowboard lessons and rentals Access to Nordic trails and discounted equipment rentals at our Outdoor Center location Discounted passes at other Boyne and partner resorts Eligibility for end of season 5% loyalty bonus