Student Services Specialist (Hybrid Opportunity) **School of Humanities and Sciences, Stanford, California, United States** **New** Student Services Post Date 11 hours ago Requisition # 106033 TheSchool of Humanities and Sciences (H&S)is the foundation of a liberal arts education at Stanford. The school encompasses 24 departments and 24 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day. **Department/Program Description:** The Program in Data Science is the new interdisciplinary undergraduate major in Data Science that launched in September 2022, offering a B.S. in Data Science (formerly named Mathematical and Computational Science) and a B.A. in Data Science and Social Systems. The program’s mission is to provide students with an analytical and quantitative foundation for tackling data driven problems in science, industry, and society. The curriculum includes courses in mathematics, computer science, statistics, engineering, and the social sciences. Students also have the opportunity to pursue research or other creative projects within the major as part of their capstone requirement. **Position Summary** : The Program in Data Science seeks a Student Services Specialist (SSS) to provide administrative and operational support to faculty and students on issues regarding major advising, academic services, and registrar services. This is a unique and exciting opportunity to work in a new and rapidly growing undergraduate major. The SSS is a key member of the administrative team, supporting approximately 207 undergraduate majors and minors. Under the direction of the Student Services Officer, the SSS will resolve routine issues of limited scope within their own work area using general guidelines and standards or precedents as reference. The SSS advises current and prospective majors and minors on degree requirements, planning their program of study, and appropriate course substitutions. The SSS maintains academic records and monitors degree progress, which includes student fulfillment of major requirements, and provides approval recommendations to the faculty Co-Directors for graduating seniors. The SSS will work with the DS program faculty and staff on the development of new processes and policies to manage the major more effectively. This includes, but is not limited to, providing suggestions on procedural changes, major requirements, and curriculum updates. The SSS will assist the SSO with hiring, training, and guiding part-time student workers (Peer Advisors) who will assist with advising, degree progress, and event coordination. The ideal candidate should possess a positive outlook on continuous process improvement efforts while maintaining a team-based and customer-focused mindset and perform with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact. If you believe that this opportunity is a match for your knowledge, skills, and abilities, we encourage you to apply. **Applicants are required to upload a cover letter and resume in addition to providing applicant information via Stanford’s job application portal to be considered for this opening.** This is a 100% FTE, continuing, non-exempt position. This position will be based on the Stanford campus and will be considered for an option of telecommuting (hybrid of working on-site and off-site), subject to operational need. If you believe that this opportunity is a match for your knowledge, skills and abilities, we encourage you to apply. Thank you for considering employment opportunities with the School of Humanities and Sciences. CORE DUTIES: ● Maintain academic records and monitor degree progress. ● Serve as a subject matter resource to students and other departments. ● Coordinate logistics for outreach activities, meetings, and events. ● Help manage program’s newsletter and social media to communicate important information to students. ● Respond to routine inquiries from students, faculty, external constituents, and staff. ● Review documents and forms for completeness, track files for follow up and distribute for review. ● Research and resolve routine issues, refer complex issues to other staff. ● Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports. ● Contribute to general office administration and process improvements. ● May train and direct day to day activities of student and temporary workers. * Other duties may also be assigned. EDUCATION AND EXPERIENCE: Associate's degree and one year of relevant experience, or a combination of education and relevant experience. KNOWLEDGE, SKILLS, AND ABILITIES: ● Strong written and verbal communication skills. ● Basic computer skills, including experience with Microsoft Office and Google Suites. ● Customer service skills. ● Basic office administration skills. ● Ability to learn compliance with legal, financial, and university policies and external regulations. In addition, preferred requirements include: ● Bachelor’s degree preferred. PHYSICAL REQUIREMENTS*: ● Frequently sit, perform desk-based computer tasks. ● Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds. _* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job._ WORK STANDARDS: ● Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. ● Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. ● Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide,http://adminguide.stanford.edu. The expected pay range for this position is $32.87 -$39.23 per hour. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. **Why Stanford is for You** Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: ● **Freedom to grow** . We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. ● **A caring culture** . We provide superb retirement plans, generous time-off, and family care resources. ● **A healthier you.** Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. ● **Discovery and fun.** Stroll through historic sculptures, trails, and museums. ● **Enviable resources** . Enjoy free commuter programs, ridesharing incentives, discounts and more _The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned._ _Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants_ _requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a_ _contact form_ _._ _Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law._ Additional Information + **Schedule: Full-time** + **Job Code: 7499** + **Employee Status: Regular** + **Grade: E** + **Requisition ID: 106033** + **Work Arrangement : Hybrid Eligible**