Student Services Representatives are responsible for providing excellent support to BYU-Pathway Worldwide students through various communication mediums. They can work between 8:00 am and 5:00 pm Monday through Friday, and we are flexible for staffing needs, within these times.

Work Schedule: This position is remote. Although infrequent, it is subject to potential on-site work as requested by the manager. Remote positions are available for applicants located in Utah or Idaho. Employees are scheduled for specific shifts in coordination with employee availability and staffing needs.

Additional hours may be available and needed during peak service times, such as the beginning of new semesters. Student Service Representatives may sometimes work up to 40 hours based on the employer’s discretion.

To do the work, the following are required for an at-home setup A quiet workplace Laptop or computer with a private at-home setup (no Chrome Books) 1024x768 (SVGA) screen 4 GB of ram Microsoft Edge and Google Chrome are recommended browsers Internet Bandwidth Minimum: 500 KBps upload speed; 1 MBps download speed (4 Mbps upload; 8 Mbps download) Recommended: 1 MBps upload speed; 2 MBps download speed (8 Mbps upload; 16 Mbps download)

Disclaimer: Currently, most employees are working remotely with the expectation of being in the office occasionally throughout the year or as requested by leadership. The incumbent will be expected to work 15-20 hours per week during core department hours which are Monday - Friday 7 am - 8 pm.

By applying for this position you are indicating that you are currently authorized to work in the United States without sponsorship, are currently physically residing and able to perform the work in Utah or Idaho, and are willing to come into the BYU-Pathway Worldwide headquarters in Salt Lake City when requested by leadership.