Welcome page Returning Candidate? Log back in! Student Services Coordinator I City Logan Campus Posted Date 1 day ago(2/13/2025 9:46 AM) Requisition ID 2025-8845 # of Openings 1 Job Locations US-UT-Logan Category (Portal Searching) Student Programs & Services Position Type Benefited Full-Time Job Classification Non-Exempt Percent of Time or Hours per Week 40 Hours per Week College Academic Affairs Department Registrars Office Advertised Salary Minimum of $33,500; Commensurate with experience, plus excellent benefits Telework Eligible No Overview

The Registrar's Office at Utah State University is looking for a highly qualified, customer-service oriented person to fulfill the role of a Student Services Coordinator I. This person will work with staff, faculty, students, and others to provide expertise and guidance on Registrar's Office and University service, policies, and procedures. This is a full time position.

Responsibilities Provide excellent customer serviceBecome proficient in USU's student information system - BannerBe courteous, upbeat, and professionalCorrespond daily with university staff and students, via email, phone, and in personMaintain accuracy and confidentiality of student records in compliance with theFamily Education Rights and Privacy Act (FERPA) regulationsWork collaboratively with team membersPerform other job-related duties or projects as neededComply with the Family Education Rights and Privacy Act (FERPA) regulations Qualifications

Minimum Qualification:

Two years of experience in an office setting or an associate degree/vocational training is required

Preferred Qualifications:

Experience using the Banner student information system and College Scheduler as a student or employeeExperience in current web-based technology such as Box and ServiceNowDemonstrated strong work ethicDemonstrated customer service experience

Knowledge, Skills, and Abilities:

Excellent interpersonal skills and the ability to interact professionally with a diverse group of faculty, staff, and students through a variety of mediums (phone, in-person, email)Skilled with computers, including Microsoft Office programs, and able to adapt to and learn new technologies as requiredAbility to interpret and apply guidelines, policies, procedures, and rules using sound judgementAbility to gather and analyze data to formulate solutions to problemsStrong data and records management skillsExcellent organizational skills, attention to detail, and ability to prioritize tasksKnowledge of computerized student information systemsStrong consultative and advisory skillsKnowledge of policies and procedures pertaining to University student admissions, registration, and records Required Documents

Along with the online application, please attach:

 

Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV"Name and contact information for 3 professional references to be entered into Candidate ProfileCover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary Minimum of $33,500; Commensurate with experience, plus excellent benefits ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

The Registrar’s Office supports USU’s mission of learning, discovery, and engagement by maintaining accurate records and ensuring compliance with curricular requirements. Registrar staff are able to track records and registration data and use it effectively to guide student registration practices and advising; help faculty understand implications of curricular decisions; help interpret and implement policy and suggest changes that better meet the intent of the educational philosophy of Utah State University. The Registrar’s Office plays a strategic part of institutional efforts to manage enrollment.

 

Our core values include: service, trust, integrity, collaboration, and compassion.

 

Within the Registrar’s Office, our teams include:

RegistrationTuition and PaymentRecordsGraduationTransfer ArticulationAcademic SchedulingConcurrent EnrollmentNCAA Academic EligibilityUniversity CatalogDegree Audit

The Registrar's Office is reporting unit of the Office of the Provost & Chief Academic Officer. For more information, please visit our website at https://www.usu.edu/registrar/.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

 

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

 

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

 

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

 

*updated 01/2025

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023

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