Posting Information Position Details

This form is the official Personnel Requisition form used to notify Employment Services of job vacancies and initiate appropriate job advertisements. This form must be completed and approved by the officials designated below.

Position Information

Position Title Student Services Advisor Department Eagle Call Center Campus Central Campus Location Central Campus FLSA Non-Exempt Full Time/Part Time Full Time Summary of Position Works as part of a team to provide prospective and current students at any location with admissions, registration, academic advising, student accounts, financial aid/VA educational benefits, other federal funding options to include U.S. military educational funding sources assistance. A high level of customer service is expected with this position. Minimum Required Education Associates Degree from a nationally, regionally or identified at the state level accredited institution of higher education required. Bachelor’s degree preferred. Minimum Required Experience Associate degree with four years’ primary work experience in student services related programs such as admissions, registration, academic advising, financial aid/VA educational benefits, or student accounts OR Bachelor’s degree with two years’ primary work experience in student services related programs such as admissions, registration, academic advising, financial aid/VA educational benefits, or student accounts. Required Knowledge, Skills and Abilities Demonstrated ability to offer excellent customer service and a passion to go above and beyond customer expectations. Displays strong analytical, decision making and leadership skills. Excellent problem-solving skills; demonstrated ability to identify issues and work with others to resolve the issue through to the end. Ability to demonstrate sensitivity to persons of diverse academic, socioeconomic, cultural, and ethnic backgrounds, and those with disabilities. Ability to relate effectively with a wide range of constituents including students, faculty, staff, and the general public. Excellent verbal, written, and interpersonal communication skills. Proficient with MS Office Suite, data analysis and reporting, and a student information system.

Salary 1J/Per Salaried Pay Scale Hours Full-time, indicate working hours - 2-11 PM, Monday-Friday Posting Detail Information

Other Information Non CTC Standard Shifts: M-F, 6:00 am-3:00 pm OR M-F, 8am-5:00pm OR M-F, 2:00-11:00 pm; OR CTC standard operating hours.
Supplemental Questions Required fields are indicated with an asterisk (*). * What is your highest level of education attained or conferred? (Transcripts must be uploaded showing conferred date of degree or credit will not be granted) High School Diploma/GED only Certificate of Completion or 30 college credits-Transcripts must be attached to application Associates Degree-Transcripts must be attached to application Bachelors -Transcripts must be attached to application Masters-Transcripts must be attached to application I do not have a GED or High School Diploma * How many years primary full time wage earning experience do you have in student services related programs such as admissions, registration, academic advising, financial aid/va educational benefits, or student accounts? No experience in these specific areas Less than 2 years experience 2 years work experience 3 years work experience 4 years work experience 5 years work experience More than 5 years work experience * How many wage earning customer service years experience do you have? Less than 6 months 6-11 months experience 1-2 years experience 3 years experience 4 years experience 5 or more years experience No experience in this area * Do you have experience using Colleague or other student information systems? Yes, I have experience in Colleague or another student information system. No, I do not have experience in Colleague or another student information system. * Do you have experience using an automated customer relationship management system (CRM)? Yes No specific experience * Are you a current CTC employee or were you part of a CTC layoff in the last 12 months? Yes-Current CTC Employee Yes-Former CTC Employee laid off in last year or notified of upcoming layoff No-not current CTC employee * Are you a Veteran of the US Armed Forces? Yes No Documents Needed to Apply Required Documents Resume Transcripts- upload as one single PDF document- MUST BE INCLUDED IF YOU STATED YOU HAD DEGREE Optional Documents Cover Letter Transcript License/certifications (upload all certificates as one single PDF document) DD214-Military Discharge