NY HELP No Agency Higher Education Services Corporation Title Student Assistant Occupational Category Clerical, Secretarial, Office Aide Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $21 to $21 Hourly Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 99 Washington Ave Albany NY 12210 City Albany State NY Zip Code 12210 Duties Description *NOTE: Qualifying candidates must be available to work part-time through the end of the current semester and full-time, 37.5 hours per week once the current semester ends. It is anticipated that candidates will begin full-time employment mid to late May. 1. Assist with processing state financial aid programs using office databases and mainframe 2. Provide office support including monitoring email inboxes and reviewing application data3. Maintain spreadsheets and databases to catalog documentation and processing status4. Draft responds to email inquiries and communications from students, college and university financial aid staff.5. Work with G&S teams to resolve individual processing issues6. Draft emails to inform students regarding award status and/or required documentation to complete financial aid application process7. Perform additional duties as assigned. Minimum Qualifications • Currently enrolled in a higher education institution • Excellent problem-solving and critical thinking skills.• Strong written and verbal communication skills. • Excellent organizational skills and attention to detail. • Ability to multitask, prioritize tasks, in a fast-paced environment. • Proficiency in Microsoft Office Suite and WebEx. Additional Comments TELECOMMUTING INFORMATION: Initially positions work full-time in the office and a hybrid telecommuting schedule of up to 50% remote work can be discussed with the hiring manager during the interview. NYS is an equal opportunity employer.Benefits of Working for NYSGenerous benefits package, worth 65% of salary, including:Holiday & Paid Time Off• Thirteen (13) paid holidays annually, plus two (2) floating holidays.• Up to Thirteen (13) days of paid vacation leave annually.• Up to Five (5) days of paid personal leave annually.• Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C.• Up to three (3) days of professional leave annually to participate in professional development.Health Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs.• Family dental and vision benefits at no additional cost.Additional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.PSLF: The Public Service Loan Forgiveness (PSLF) Program allows public service employees to have the remaining balance on direct loans forgiven after 120 qualifying payments are made under an accepted repayment plan while working full-time for an eligible employer. New York State is an eligible employer. More information is available at https://oer.ny.gov/public-service-loan-forgiveness.METHOD OF APPLICATION: Apply by submitting an updated resume and cover letter to Human Resources via e-mail at resumes@hesc.ny.gov by the filing deadline listed in this posting. Please include “Vacancy # 3927” in subject line. Some positions may require additional credentials or a background check to verify your identity. Name Higher Education Services Corporation Telephone 5184747556 Fax Email Address resumes@hesc.ny.gov Address Street 99 Washington Ave City Albany State NY Zip Code 12110 Notes on Applying METHOD OF APPLICATION: Apply by submitting an updated resume and cover letter to Human Resources via e-mail at resumes@hesc.ny.gov by the filing deadline listed in this posting. Please include “Vacancy # 3937” in subject line.