Seeking an experienced Customer Service Associate with a strong background in Manufacturing and Dentistry in the Mansfield, TX area. This position will require a resume with this expereince to interview. The scheduled shift is Monday through Friday from 8am to 530pm and the pay is $23/hr. **Goals:** + Master the utilization of Service Cloud ticketing system. + Become proficient in the use of Microsoft Office and other relevant software. + Develop strong customer service skills to interact with both internal and external customers. + Assist with tasks as needed and learn to effectively multitask. **Job Description:** Job Responsibilities: + Provides superior customer service over the telephone to both internal and external customers. + Answers incoming phone calls in a professional, timely manner. + Obtains enough initial information to route the phone calls to the appropriate person. + Sends reminders for cases waiting for customer interaction. + Monitors, responds to, or delegates emails covering the Ceramics Lab, Centralized milling, and Scan and Shape. + Utilizes Service Cloud ticketing system to document all internal and external communications while also monitoring response time so that the ticket does not delay. + Assists with other tasks as needed. + Begins learning and gaining proficiency with Camdb, Vinnie Portal?, and the Cares software system. + Assists in onboarding and training new hires under supervision. Minimum Qualifications: + Some college preferred. + Customer service experience preferred. + Prior dental experience is a plus. + Demonstrated ability to learn new software systems. + Aptitude for proactive communication and problem-solving. + Excellent customer service skills. + Reliable and responsible. + Ability to work in a team environment. + Ability to multitask effectively. + Computer literacy in Microsoft. **KPIs:** + Time taken to respond to a customer call or email. + Number of successfully resolved customer inquiries. + Accuracy of information provided to customers. + Level of satisfaction in customer feedback surveys. + Call monitoring feedback. **Pay Details:** $23.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance