Strategic Account Specialist **Flexsteel Industries, Inc** 1 Positions ID: STRAT001219 Posted On 11/13/2024 **Job Overview** **POSITION OVERVIEW:** The Strategic Account Specialist is a solutions-oriented professional with exceptional customer focus. As the primary Flexsteel Headquarters contact for a portfolio of accounts, this role works closely with Flexsteel Sales Representatives and key contacts at large Home Furnishings Retailers to support profitable growth strategies. The Strategic Account Specialist is critical in delivering a customer experience that provides Flexsteel with a competitive advantage in the industry. **DUTIES AND RESPONSIBILITIES:** Execute processes to ensure that customer purchase orders are entered timely and accurately Work with operations to ensure that customer lead time commitments are consistently met Monitor and support successful execution of sold, stocking, and direct container program orders Work with Flexsteel Sales and other stakeholders to support new Retailer onboarding Partner with Flexsteel Sales Reps & Sales Leaders to drive sales strategies and promotions Respond to inbound calls and emails from Strategic Accounts and other customers as needed Identify and implement process improvements to enhance the customer experience Escalate appropriately within Flexsteel leadership to bring sensitive scenarios to resolution Performs other duties as assigned **EDUCATION AND EXPERIENCE REQUIRED:** Bachelor’s degree preferred, Associate degree or equivalent required Experience in Customer Service, Supply Chain, or relevant role with intense customer focus Proficient use of Microsoft Outlook, Word, PowerPoint, and Excel Ability to work cross-functionally to develop creative, effective solutions Primary Contact 104266 Stacy Kammes VP-Human Resources, Administration 563-585-8209 Phone Phone Phone Fax skammes@flexsteel.com Email True False False **Job Details** Categories Customer Service Manufacturing Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 1028 Job REQ # STRAT001219 \# Positions 1 Start Date 20241113 End Date 20241218 Featured Job TH Ad TH Comments **Similar Jobs** Marketing Specialist - Part Time Sedona Staffing Services ACCOUNT EXECUTIVE OUTSIDE SALES Richland Center Shopping News (A Divison of WCI) Switchboard - Business Support Specialist - PT | N MercyOne ACCOUNT EXECUTIVE Telegraph Herald Application and Evaluation Specialist University of Wisconsin-Platteville Member Support Specialist ACC Premiere Staffing Account Manager Sedona Staffing Services Talent Acquisition Specialist Sedona Staffing Services Personal Lines Account Manager TRICOR, LLC Account Manager Cottingham & Butler/ SISCO **Share this Job** Flexsteel Industries, Inc **About the Company** Flexsteel Industries, Inc. is a global leader in the design and production of quality residential furniture and serves as the parent company to the Flexsteel, Homestyles, and Charisma brands. Employing nearly 1,500 team members worldwide, Flexsteel Industries is governed by a Board of Directors and operates under a set of beliefs and values stemming from a rich and longstanding heritage of quality craftsmanship. Known for its Blue Steel Spring™, as well as numerous other design and manufacturing innovations, the Flexsteel brand is carried by more than 1,300 retailers nationwide. The Homestyles brand sells smart and affordable style direct to customers, in addition to partnering with online home retailers, such as Amazon and Wayfair. A permanent Flexsteel Industries showroom is located in High Point, NC. While the organization has been in business for more than 130 years, our commitment to comfort and craftsmanship has remained unchanged with furniture that’s built for life and designed for living. For more information, visit http://www.Flexsteel.com