About Ouro:

Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.

Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.

Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.

What you'll be doing:

The Strategic Account Manager is a pivotal role focused on growing and enhancing our most important partner relationships. As an Account Manager, you will work directly with the SVP of Distribution who is responsible for building, solidifying, and enhancing client relationships to ensure maximum profitability and growth. As a Strategic Account Manager, you will have the opportunity to identify opportunities for improvement as well as to communicate and advocate partner goals and needs within Ouro to ensure an exceptional partnership satisfaction experience. The Strategic Account Manager must have excellent communication skills, a willingness to learn, and the ability to execute your ideas across  all levels of the organization.

Responsibilities:

Execute new growth opportunities to increase Ouro's distribution, deepen coverage and/or launch new products and services

Find opportunities to grow revenue and reduce attrition

Act as an escalation point and ensure resolution of any client issues

Utilize a consultative relationship approach to embed Ouro value at all levels within organization

Uncover, introduce, and implement opportunities to increase client satisfaction

Orchestrate and manage various projects and maintain client expectations and necessary Ouro resources

Help facilitate quarterly business reviews with each assigned client

Set, track, and report client goals within client organization and Ouro

Complete needs analysis for each assigned client

Assist with various tasks to ensure success of assigned strategic clients

Job Requirements: 

Bachelor’s degree or equivalent work experience

Minimum 3 years of relevant work experience in account and project management

Experience developing and maintaining partner relationships 

Strong time management, organizational and forecasting skills

Track record of revenue generation and maintenance

Strong presentation skills

Motivated, goal oriented and persistent

Excellent verbal and written communication skills

Ability to travel 10%

As provided in Ouro’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws