McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Strategic Account Lead is responsible for managing customer relationships, projects and programs. Acting as primary customer contact for Pharmaceutical Access & Adherence customers, they lead internal customer support teams responsible for delivering access and adherence solutions which meet all RxC requirements and goals, while exceeding customer expectations for operational excellence. In addition, they serve as the primary point of contact when issues or problems need management attention and resolution. This individual is charged with developing relationships with customers and offering program expansion solutions where appropriate. They ensure that all PSaS programs serve to advance the strategic and operational goals of our key pharma/biotech customers.

Key Responsibilities:

Provides customer with proactive consultative services on program design, strategy and revenue generating & cost saving opportunities. Cultivates the customer relationship to identify and recommend opportunities to meet customers strategic and tactical goals.Establishes and maintains relationships with internal McKesson/RxC teams (Sales, Marketing, Operations, IT, Finance, RelayHeath CoverMyMeds, Legal, etc.) to assist in understanding and meeting customer requirements. Provides direction and coordinates activities among supporting teams as needed. Researches, develops and communicates corrective actions needed to resolve problems.Serves as the first point of contact for day-to-day program support and issues. Ensures that the customer is satisfied with company projects and services by establishing and executing customer relationship management tactics consistently and ensuring compliance with contractual agreements. Involves team members as needed to resolve all issues and escalates to Strategic Account Manager or Director as necessary.Plans and coordinates key management and/or business reviews for customers and internal support teams. Develops account management plans and measures progress towards customer goals and objectives.Understands, evaluates, and interprets data to provide the necessary meaning and optimal value to the customer. Monitors and manages established SLA’s. Coordinates with business partners to create improvements to program data/reports where needed.Responsible for ensuring 100% accuracy of all customer invoices and associated back-up documentation. Responsible for ensuring that all revenue is captured according to established contracts and fee sheets.

Minimum Job Qualifications:
Education/Training –

4-year degree in related field or equivalent experience2+ years’ experience in project management

Business Experience –

3+ years of health care experience, preferably within medication adherence field. Prior experience developing and managing adherence/relationship marketing solutions preferred.Experience managing key customer relationships and strategic partnerships with the ability to develop trusting, long-standing relationships with internal/external customers.Demonstrated communication, presentation, and delivery skills with ability to connect to people at all levels.Understanding of budget modeling, forecasting and profitability analysis

Specialized Knowledge/Skills –

Problem resolution and negotiation skills.Works under limited direction.Determines and develops approach to solutions.

Working Conditions:

Office

Physical Requirements (Lifting, standing, etc.) –

Possible long periods of sitting and/or keyboard work. General office demands.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$55,500 - $92,500

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

Join us at McKesson!