Summary

The Store Trainer will manage the training activities for their specifically assigned scope of work.
The primary training activities will include:

DELIVERY
o Deliver/Facilitate One-to-one, classroom, meeting, in store training
o Ability to adapt style and methodology to meet the audiences needs
o Create a positive learning environment/culture
CONSULTANT
o Be the “Training Expert ” and partner for the Store Manager and the Retail Area Manager
o Provide effective recommendations and solutions to meet Business Training needs
PERFORMANCE
o Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)
o Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales
COACHING
o Strong ability to identify and leverage coaching moments to change behaviors and improve performance
o Ability to adjust style and approach to coach at any level
SELLING EXPERTISE (experience in a selling environment)
o Confident and experienced at selling
o Strong ability to “read” customers and uncover needs
o Ability to transfer selling skills and techniques
o Experienced in product storytelling
CURIOSITY & DESIRE TO LEARN & GROW
o Strong desire to learn and to self-develop
o Quick to absorb and apply new information
o Stays informed on learning and training trends
PRODUCT KNOWLEDGE
o Product expert
o Passion for brands and storytelling
o Aware of fashion industry trends
STAKEHOLDERS MANAGEMENT
o Manage the relationships between the business owners and the Training team
o Work with the business owners to assess training needs and to define training priorities
COMMUNICATIONS
o Be the voice of the Retail Academy
o Develop and execute communication strategies tied to the Business Training projects
o Be a Change Management leader for all Business Training processes and Retail evolution
o Ensure training content and delivery is meeting communicated expectations

Job Description

The Store Trainer will manage the training activities for their specifically assigned scope of work.

The primary training activities will include:

DELIVERY

Deliver/Facilitate One-to-one, classroom, meeting, in store trainingAbility to adapt style and methodology to meet the audiences needsCreate a positive learning environment/culture

CONSULTANT

Be the “Training Expert ” and partner for the Store Manager and the Retail Area ManagerProvide effective recommendations and solutions to meet Business Training needs

PERFORMANCE

Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales

COACHING

Strong ability to identify and leverage coaching moments to change behaviors and improve performanceAbility to adjust style and approach to coach at any level

SELLING EXPERTISE (experience in a selling environment)

Confident and experienced at sellingStrong ability to “read” customers and uncover needsAbility to transfer selling skills and techniquesExperienced in product storytelling

CURIOSITY & DESIRE TO LEARN & GROW

Strong desire to learn and to self-developQuick to absorb and apply new informationStays informed on learning and training trends

PRODUCT KNOWLEDGE

Product expertPassion for brands and storytellingAware of fashion industry trends

STAKEHOLDERS MANAGEMENT

Manage the relationships between the business owners and the Training teamWork with the business owners to assess training needs and to define training priorities

COMMUNICATIONS

Be the voice of the Retail AcademyDevelop and execute communication strategies tied to the Business Training projectsBe a Change Management leader for all Business Training processes and Retail evolutionEnsure training content and delivery is meeting communicated expectations

Job Type

Regular

Start Date

2021-08-30

Schedule

Full time

Organization

GG Luxury Retail South Africa (Pty) Ltd