The primary purpose of this role is to lead, assess, support/design, implement, and roll out omni fulfillment initiatives that support store teams with driving business results. This role will accomplish this through the development and implementation of projects, best practices, and process improvements. This role supports the day-to-day store operations, including sales, service, technology, omni-channel, and store communications.
What you will do
Leads the development and implementation of fulfillment improvement tools and processes, with limited guidance from the Store Operations Manager.
Collaborates cross functionally to effectively deliver projects, best practices, and process improvement initiatives.
Focuses efforts on improving the omni customer experience including in depth understanding of the competitive landscape.
Utilizes and analyze field feedback and reporting to provide recommendations for process improvement and projects to field leadership.
Coordinates and manages timely execution of projects across omni fulfillment, from development to implementation.
Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
Interprets reporting and develops actionable performance recommendations that are distributed to the key stakeholders.
Provides real-time information and guidance to stores requiring assistance with day-to-day procedural questions.
Analyzes post-project feedback to provide continuous improvement solutions.
Manages projects by building the project plan and ensuring on target and timely delivery of imitative desired output and integration.
Solves complex business problems by performing competitive and market analysis, utilizing subject matter experts both internally and externally where needed.
Enhance and develop associate facing technology to improve productivity and efficiency.
Reviews, approves, and publishes, policies, procedures, and processes for new fulfillment initiatives, at times, executing the process of documenting.
Required Qualifications
Bachelor’s Degree in Business, Management, Operations, or related field
4+ years Related Industry Experience (Omni Channel Fulfillment, Supply Chain or US Home Improvement)
Demonstrated project management experience, such as Gantt Chart design and development
Preferred Qualifications
Advanced skill level in Microsoft SharePoint, such as ability to create list and custom workflows
4+ years’ experience in a Store Operations role (Delivery and/or Fulfillment Industry experience)
2 years' experience with Service Provider Management Tools, such ServiceBench, Mappoint/PowerMap, and Call Scheduling/Dispatch
2 years' experience with Service Provider Capacity Management
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
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Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.