RESPONSIBILITIES:     

Leadership and People Management

·        Set clear goals and expectations for the team and provide consistent performance feedback and coaching to drive results

·        Identify, hire and train sales individuals who can contribute to store culture and client-focused environment

·        Manage and monitor team morale and talent retention to maintain consistency

·        Foster team’s ongoing growth and development through both training and on-the-job learning

·        Manage performance, handle issues and resolve conflict in a calm, objective and fact-based manner

Create the Customer Experience

·        Lead by example and create an environment and a team that consistently delivers best-in-class customer experiences

·        Develop training and coaching to the team to manage a highly productive selling environment

·        Create the customer journey in the store and provide an inspiring, personalized shopping experience

·        Oversee the development of clientele by designing and supporting strategic initiatives that build customer base and increase repeat business

Represent the Brand

·        Emulate the company aesthetic and embody a strong sense of fashion sensibility and an enthusiastic attitude

·        Take ownership for maintaining the company aesthetic across all touch points to create a fully branded environment

·        Partner with key members of team to ensure that the assortment strategy is aligned with the needs of the business

·        Ensure the store is merchandised according to visual guidelines and hold team accountable to the standards

·        Contribute to the community to help us reach new customers and build brand awareness

Operational Excellence

·        Understand and adhere to all operational procedures and ensure the efficient running of store operations

·        Proficient user of all core systems and technologies including but not limited to Shopify POS, i-Pad and Microsoft Word applications

·        Ensures the management of expenses such as payroll/wages, supplies and other expenses in a business-focused manner

·        Ensures consistent enforcement of policies and ensure accurate and timely processing of employee paperwork

·        Manage inventory movement by ensuring the accurate and timely processing of mark-downs, transfers and consolidations, receiving and POS transactions

·        Ensure maintenance of stores physical appearance and cleanliness

·        Securing of our assets through implementation of effective Loss Prevention methods and policy and procedures

Drive the Business and Deliver Results

·        Holds self and team accountable for the achievement of financial targets through monitoring and improvement of measurable statistics that drive the business

o   Conversion

o   Email Capture

o   Daily, weekly, monthly, quarterly and annual targets

·        Ensure disciplined management of store expenses such as payroll/wages, supplies, etc.

·        Manage personnel resources to maximize sales, traffic flow, floor coverage and customer engagement

·        Be proactive in communicating about product buying and allocation according to customer demographic and business potential

·        Analyze, interpret and apply data (both internal measures and external trends) to identify key issues and maximize your business

·        Run your business with agility, changing direction and continuously improving based on key indicators and lessons learned