Summary:

The Store Manager is responsible for building and maintaining the customer relationships that are the foundation of Ashley HomeStore’s retail sales success. The incumbent develops and leads retail store associates in the implementation of the Ashley Sales Approach, performs store operations functions such as opening and closing the store, and maintains compliance with AGR policies and operating procedures to ensure the delivery of an exceptional in-store experience for every guest that results in increased store sales, profitability and customer loyalty. Success is measured by meeting and exceeding store customer satisfaction and sales targets, which include sales per guest (SPG), gross margin, Net Promoter Score (NPS) and other key performance metrics. Overall, the Store Manager contributes to the Ashley high performance culture by modeling our core values and engaging in sales management activities that keep the Ashley brand as the #1 home furnishings market leader in style, selection, quality and value.  

What You’ll Do
• Recruit, onboard, train, and motivate sales associates while fostering a positive work environment conducive to high performance and low turnover.
• Conduct performance reviews, offer ongoing coaching, and facilitate strategic engagement activities such as huddles to align store decisions with company strategy.
• Lead store sales associates to meet sales and profit goals while fostering a high-performing sales culture aligned with company strategy.
• Facilitate promotional events and provide daily sales training and product education, ensuring consistent and strategic selling to maximize results and uphold company standards.
• Utilize analytics and insights to create targeted selling development plans for retail sales associates, providing relevant insights on offers, assortment, and selling processes.
• Ensure consistent store maintenance and adherence to standards throughout, optimizing assortment and maintaining a visible presence on the floor to drive business ethically.
• Cultivate a customer-centric culture within the store, emphasizing the importance of prioritizing customer satisfaction.
• Empower the team to address customer issues promptly and empathetically, ensuring efficient resolution.
• Track and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.
• Serve as a role model of Ashley's culture and vision, embodying the company's values and principles in all interactions.
• Manage customer engagement throughout the entire lifecycle, fostering strong relationships and maximizing customer satisfaction at every touchpoint.
• Complete any additional tasks as assigned by management.

What You Bring
· Associate degree in Business Administration or related field or equivalent work experience required
· 2 years’ experience in retail sales, required
· Supervisory/Management experience, required
· Strong business knowledge with basic financial acumen
· Flexible and willing to work extended hours when necessary
· Ability to work weekends and holidays
· Excellent interpersonal skills
· Excellent verbal and written communication skills
· Effective time management and organizational skills
· Analytical and problem-solving skills
· Proficient mobile & computer skills, including experience with Microsoft Office Suite, internet

What’s In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
· Health, dental benefits, and vision insurance
· Employee Discount from 10% - 30%
· Life/Disability Insurance
· Flex Spending Account
· 401K
· Paid Time Off & Holidays
· Paid Birthday

Learn more about who we are and the causes we support here
Apply now and find your home at Ashley!