Responsibilities:  

Driving turnover to ensure achievement of targets 

Controlling expenses 

Managing stock losses to ensure shrinkage is in line with the Company standard 

People management, including recruitment, development of staff, employee relations, performance management 

Executing in-store merchandising strategy and standards 

Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

  Qualifications & Experience: 

A Grade 12 qualification 

A minimum of 3 years retail or admin experience 

Previous Retail Management experience

 

Skills: 

Have an interest in fashion 

A passion for excellent Customer services and sales environment  

Figure and admin orientated 

Organised and thorough  

Profit and turnover driven 

Able to manage risk within the store 

The ability to communicate and persuade effectively at all levels 

Ability to show initiative and be resourceful 

Ability to source and implement effective solutions in a fast-paced environment 

Customer Service Delivery 

Office Systems 

Policy & Procedures 

Strategic Sales Planning 

Managing the Sales Process 

Customer Value Management 

  Behaviours:   Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness  Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships Customer Focus - understands, anticipates, and meets the needs and expectations of customers Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others