**Introduction** As a Technical Writer (Information Developer) for IBM Storage Scale and IBM Storage Scale Systems, you will be responsible for writing, copyediting, and publishing high-quality, UX-driven, AI-friendly documentation. **Your role and responsibilities** Develop online, customer-facing technical documentation and other educational content in American English. Research and design content based on user scenarios by understanding personas, delivering content for design iterations, developing and clarifying UI terms, actively contributing to design reviews, and conducting user testing/research to validate content. Work with Product Management, Development and Test teams to understand the IBM domain, products and functionality, and develop excellent walk-through guides and product and feature documents. Collaborate with other senior technical writers to iterate on and improve team processes. Work independently to source training, research, and other resources to develop content. To seek information and clarification whenever needed, and incorporate that information into appropriate documentation. Understanding of the role of information development in a product development process. Own the end-to-end authoring process: design, development, editing, production, translation, and life cycle management. Must collaborate with writers, editors, and global teams in all locations at different time zones to ensure adherence to the processes and styles. **Required technical and professional expertise** * Excellent written and verbal communication in English (C1 level, at least). * Foundational understanding of UX design and research. * Proficiency with Microsoft Office products and Adobe Acrobat. * Proficient copyediting and writing skills, with the ability to follow and apply editorial guidelines where appropriate. * Experience writing content for complex systems. **Preferred technical and professional experience** * Studies in soft sciences (linguistics, anthropology, history, philosophy, journalism, English teaching...), information technologies, information design, or user experience; or related fields, or equivalent professional experience. * User-level knowledge of writing tools and methodologies like DITA or any other markup language. * Expertise in producing multiple outputs from and coding in DITA/SGML/HTML/XML. * Experience and familiarity with topic writing styles and approaches. * Experience with content management databases. * Hands-on experience with version control tools. * Experience in creating diagrams and graphics. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.