Crystal Stairs, Inc. \n

Improving the Lives of Families through\n

Child Care Services, Research, and Advocacy \n

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.\n

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STAGE 1 - PROGRAM ASSISTANT II\n

Location: Los Angeles, CA 90056 - 100% Onsite\n

What We're Looking For:\n

We are looking for a Program Assistant II for our Stage 1 Department who will check eligibility of CalWorks parents. In this key role, you will serve as CalWORKs customer service liaison by assisting walk in clients. You will also be responsible for ensuring that provider and parent documents are accurate. In addition, you'll provide quality service to clients by providing. You will also maintain child care documents for clients, handle photocopying as needed and perform various other program duties as requested.\n
\nRESPONSIBILITIES:\n\nCreate and maintain new parent or provider files, including filing required documentation. \nReview and ensure proper documentation is provided.\nPrepares forms, notices and correspondence regarding missing documentations, etc.\nEnter client information on internal database\nMake follow-up phone calls to providers regarding terminated parents\nSet up appointments for new enrollments\/re-certifications and\/or follow up on rescheduled appointments and no-shows\nSend letters to parents of documentation needed for re-certification\nMaintain private agency waiting list by updating, editing and verifying info.\nCheck for qualifying need, residence of families and child care needs within our service area\nSort and distribute incoming mail\nPerform other duties as assigned\n\nEXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:\n\nHigh School graduate or equivalent, some college preferred\nAt least 2 years experience working with parents receiving subsidized child care or social support services preferred\nExperience with MS Excel and Word, preferred\nRequires excellent verbal and written communication skills. \nStrong customer service skills \nStrong organizational and administrative skills. \nAbility to work flexible hours and overtime as needed to complete required tasks in a timely manner. \nAbility to handle sensitive and confidential issues\/matters \nAbility to work variable days and hours and site locations as needed for special projects \nExcellent work ethic, including attendance and punctuality\n\n
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Total Package of Benefits\n\nMedical\/ Dental\/ Vision - 95% Covered by empolyer\n401k Matching Options\nFlex Spending \nPre-paid Legal Services\nSick and Vacation Time \nPaid Holidays and Winter Break\nOpportunity for Growth and Development\nRobust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM\n\n
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Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.\n
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Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.\n
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For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org