About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

SentinelOne is a leader in innovative cloud solutions, providing a range of services that empower businesses to operate efficiently and securely in the digital landscape. We are committed to delivering top-tier technical support to our clients, ensuring their cloud environments are optimized, secure, and resilient.

The Staff Technical Support Engineer (Cloud Expert) will be responsible for providing advanced technical support and solutions to clients utilizing cloud services. This role requires deep knowledge of cloud infrastructure, services, and best practices. The ideal candidate will possess strong problem-solving skills, exceptional communication abilities, and the capacity to work collaboratively with clients and internal teams to resolve complex cloud-related issues.

What will you do? Provide grade A support for our growing customers base Lead burning escalations from end to end while owning all of the technical and managerial aspects of the issue Define, build, and implement tools to improve the speed and quality of support Assist with the design and rollout of new support channels and service offerings Assist the EMEA team on Cloud related technical issues. What skills or knowledge should you bring? Minimum of 5 years in cloud providers and cybersecurity, preferably endpoint security platforms and tooling Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) Relevant certifications (e.g., Certified Kubernetes Administrator, Certified Cloud Security Professional, CompTIA Security+) are advantageous Expertise Mastery in cloud, Kubernetes, and "shift left" security technologies Deep understanding and hands-on experience with cloud-native architectures, Kubernetes, container security, and related technologies Subject matter expertise in cloud and cybersecurity Technical Skills Linux-based OSes Cloud-Native Application Protection Platforms (CNAPP), including Cloud Security Posture Management (CSPM) and Cloud Workload Protection Platforms (CWPP) Private and Public Cloud Services (e.g., AWS, Azure, Google Cloud) Infrastructure management using AWS, GCP, Azure, Docker, Kubernetes Cloud Automation tools such as Terraform, CloudFormation, Configuration Management Build Systems: GitHub Actions, GitLab Pipelines, BitBucket Pipelines Scripting proficiency in shell scripting, Python, PowerShell Strong troubleshooting skills with the ability to resolve complex technical issues independently and collaboratively Soft Skills Excellent written and oral communication skills for leading business and technical presentations and discussions Ability to convey technical concepts to both technical and non-technical audiences. Ability to set and manage expectations with key stakeholders, including customers and team members Why us? 

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

Health Insurance Industry-leading gender-neutral parental leave Paid Company Holidays Paid Sick Time Employee stock purchase program Employee assistance program Gym membership  Cell phone/wifi allowance Numerous company-sponsored events, including regular happy hours and team-building events

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.