PagerDuty is seeking a Staff Software Engineer to join our Incident Management team. As a staff software engineer in our core product, you will be responsible for owning critical services within the PagerDuty product, and delivering innovative product features through continuous interaction across the Operations Cloud. This is an exciting opportunity to work alongside a high-performing team focused on having a major impact on incident lifecycle management at PagerDuty. The ideal candidate will have a strong full stack background and experience with distributed systems. 

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Toronto office 1 time per month, so you can thrive in your new role and fully embrace being a Dutonian!

Key Responsibilities 

From day one, you’ll be designing, coding, testing and shipping front-end interfaces, APIs, or backend applications and microservices that ensure we deliver secure, highly reliable and scalable solutions to our customers. Work closely with product managers, designers, and other stakeholders to gather requirements, prioritize tasks, and deliver features on time and within scope. Be a mentor for colleagues and help promote knowledge-sharing You will utilize best practices in software engineering to architect, code, test, and deploy high-quality solutions that meet customer requirements and adhere to internal standards. Participate in your team’s on-call rotation, triaging and addressing production issues as they arise. Conduct thorough testing and debugging to identify and resolve issues, ensuring the stability and performance of integrated solutions. Participate in code reviews, knowledge-sharing sessions, and continuous improvement initiatives to foster a collaborative and innovative team environment. Use your analytical skills to clarify questions, share your approach, and collaborate with your team to build and test elegant solutions.

Basic Qualifications:

12+ years of full-stack experience with modern programming languages SaaS experience (B2B preferred) Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like React Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture

Preferred Qualifications:

Experience building highly scalable products or platforms  Strong business acumen Strong experience with AWS or other IaaS platforms You are empathetic - you can clearly communicate your thoughts and opinions to others and facilitate these technical discussions to a successful outcome

The base salary range for this position is 156,000 - 232,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.