We are seeking a talented and experienced Engineering Product Manager to join our team and lead the development, enhancement, and extension of our observability platform. This individual will play a pivotal role in shaping product roadmaps, collaborating with cross-functional teams, defining strategy and where we go, and driving the delivery of innovative features to meet the evolving needs of our customers. A key aspect of this role will be leveraging customer usage data to drive a cost recovery approach. This team is responsible for transforming our monitoring practices from traditional application and infrastructure monitoring to comprehensive full-stack observability solutions. As a Product Manager, you will be part of helping us define and shape the narrative of where we go, how fast we can get there, and ensure everyone understands where we are on the journey, what’s expected of them, and what good will look like for them when we get there. You will play a critical role in shaping the future of our observability initiatives and strategies. Utilizing your expertise in software engineering, data management, data streaming, and visualization, you will help us ensure we accelerate at a sustainable clip and progressively improve starting from day one. Specifically, you will be responsible for understanding customer mix, usage patterns of solutions, and defining the metrics for driving for customer driven solutions. As a Product Manager you will not directly lead people, but you will play a crucial part in creating clarity for our teams to execute. The ideal candidate understands that speaking is the least effective way to be heard, plans exceptionally well, thinks about outcomes as a matter of habit and then figures out how we get there, and has experience balancing all these at scale. However, above all the ideal candidate knows how to dream and is well versed in helping people plan from a dream to a reality. We are particularly interested in candidates who understand the financial commitments required towards delivery a product and cost recovery methods for driving financial accountability. + Product Strategy: Define and communicate a clear product vision and strategy for the products within the observability platform, considering market trends, customer feedback, business goals, and the potential for cost optimization and resource efficiency. + Roadmap Planning: Collaborate with engineering, design, and other relevant teams to create and maintain a comprehensive product roadmap that aligns with business objectives + Feature Development: Lead the ideation, prioritization, and development of enhancements, extensions, and new logic for the observability platform, ensuring they address customer pain points and improve user experience + Cross-Functional Collaboration: Work closely with engineering, design, quality assurance, marketing, finance, and sales teams to ensure successful execution of the product roadmap + User-Centric Design: Champion a user-centric approach by gathering customer feedback, conducting user research, and translating insights into actionable product improvements + Market Analysis: Stay current with industry trends, competitor offerings, and emerging technologies related to observability and monitoring, and leverage this knowledge to inform product decisions, including benchmarking our observability costs against industry standards. + Release Management: Coordinate and manage product releases, ensuring timely delivery of high-quality features and enhancements + Metrics and Analytics: Define and monitor key performance metrics to assess the success of product initiatives and make data-driven decisions including cost impact based on mttx driven impact + Customer Engagement: Engage with customers to understand their needs, gather feedback including data driven customer usage data, and build strong relationships that drive ongoing product improvement. + Product Financial Planning: Manage finances required to support observability services including understanding the total cost of running our services, managing the issuance of required PO’s, maintain forecast accuracy, defining cost recovery model for services to recover total cost of services. + Bachelor's degree in Computer Science, Finance, or equivalent work experience + Proven experience 6+ years in product management for software engineering projects, particularly in developing and enhancing complex platforms + Strong technical background with a deep understanding of observability, monitoring, and related technologies + Strong background in data management and visualization, including experience with Kafka, data streaming technologies and different popular industry visualization platforms + Strong background in Observability tools and practices, including experience with Dynatrace, Splunk, ELK, Grafana and data ingestion technologies + Experience in financial analysis, cost modeling, and ROI analysis + Proven track record of building and managing successful engineering teams + Excellent project management skills with a track record of delivering projects on time and within scope + Exceptional communication and interpersonal skills to effectively collaborate with cross-functional teams and communicate with stakeholders + Analytical mindset and data-driven decision-making approach + Prior experience with Agile methodologies and product management tools + Leadership abilities with a focus on motivating and aligning teams towards a common goal + Problem-solving skills to address challenges and unexpected issues that may arise during development **Requisition ID** : 44173