OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

Your Impact

As a Sr. Technical Support Specialist, you will play a critical role in ensuring the smooth operation of AI, Analytics, and System Management services for some of the world's largest global clients. You will be responsible for diagnosing and resolving intricate technical issues related to End Point Management, Operating Systems, and AI systems. Your expertise will help maintain customer satisfaction by troubleshooting, configuring, and optimizing complex software solutions. Additionally, you will contribute to knowledge sharing, incident management, and continuous process improvement while acting as a trusted advisor to customers and internal teams.

What the Role Offers

This role provides:

Hands-on experience with cutting-edge AI and system management technologies.A collaborative environment where you will work closely with cross-functional teams to solve real-world technical challenges.Opportunities for professional growth, including learning new technologies and mentoring junior team members.A strong team-based culture that values knowledge sharing and teamwork.The chance to work with global clients and make a tangible impact on enterprise solutions.What You Need to SucceedSkills & Experience:

Technical Expertise:

3-5 years’ experience in a technical support environment.Strong troubleshooting skills, including diagnostic analysis using traces, dumps, and debugging tools.Hands-on experience with Windows/Linux Operating Systems and database administration (PostgreSQL, Oracle, MS SQL).Experience in network troubleshooting (NW/IP Stack) and backup/storage technologies (Data Protector, Veritas Backup, CommVault, Veem, etc.).Familiarity with Cloud technologies (AWS, Azure, Google Cloud).Good scripting knowledge in Perl, Python, or Shell.

Soft Skills & Mindset:

Strong verbal and written communication skills to engage effectively with customers and internal teams.Ability to mentor junior team members and drive continuous improvement.A problem-solver who thrives in a fast-paced, evolving environment.Passion for customer success, with a proactive and detail-oriented approach.Ability to handle difficult conversations with professionalism and confidence.

Nice to Have:

Experience with Docker/Kubernetes and Web Services/JavaScript.Polish language proficiency is a plus.

One Last Thing
 

At OpenText, we value innovation, collaboration, and a commitment to excellence. If you are passionate about leveraging technology to drive operational efficiency and deliver exceptional results, we encourage you to apply. Join our team to work with cutting-edge technologies in a collaborative and innovative environment. Benefit from continuous learning and professional development opportunities, along with flexible work arrangements, including remote work options.