Are you passionate about driving enterprise level IT solutions? Are you a hands-on expert with Agile methodologies and Program Management best practices? Are you interested in joining a growing team that is transforming IT solutions across a worldwide organization?

Operations Technology Solutions (OTS) is seeking technical experts to join our team. We're looking for a customer focused and technically skilled Sr. Technical Program Manager (TPM) to innovate on behalf of customers, build effective solutions and deliver within OTS.

Key job responsibilities
This position requires expert program management skills and direct experience partnering with both software engineers and customers to implement the ServiceNow platform at an enterprise level. You thrive in ambiguity, will create and drive high-level strategic initiatives, but will also roll up your sleeves and contribute directly. You anticipate bottlenecks, use great judgment to make trade-offs, and balance business needs with technical and/or cost constraints.

- Manage programs, identify and mitigate risks, clear project blockers, hold teams accountable for delivery, ensure we test features and meet quality definitions, handle releases, and post launch monitoring.
- As part of the project and program ownership, TPMs know the larger business picture (i.e., customer experience, organization goals, opportunities, and/or problems) and technical requirements of the solutions being built (i.e., architecture, dependency affects, efficiency, performance, availability, operability, etc.).
- Partner effectively with managers to secure resources, scope engineering efforts, set project priorities, milestones, and drive delivery.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Our team owns the end to end implementation of the ServiceNow platform for OTS. We are a diverse team composed of Product Managers, Program Managers, and Software Engineers. We focus on driving alignment, managing dependencies, and ensuring successful delivery of projects across multiple product initiatives. Our core responsibilities include:

- Developing program plans, defining objectives, and establishing governance structure. We ensure alignment with business goals, manage risks, and track progress against milestones.
- Facilitate communication and collaboration among different teams and stakeholders.
- Identify risks, assess their potential impact and develop mitigation strategies.
- Implementation of the ServiceNow platform across Ops Tech Solution's business vertical