Details Department: InfrastructureSchedule: Full-time, 8 hour day shift, Monday - FridayLocation: Remote
Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

 

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities Configure, maintain, and troubleshoot Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and IM & Presence (IMP).Manage Cisco Voice Gateways (ISR/ASR) and Cisco Unified Border Element (CUBE) for SIP trunking and call routing.Perform CUCM version upgrades, firmware updates, and security patching to ensure system reliability.Administer IP phone provisioning (Cisco 7800, 8800, Jabber, Webex) and device profiles.Monitor system performance using RTMT (Real-Time Monitoring Tool), Prime Collaboration, and third-party monitoring tools.Design and optimize dial plans, call routing, translation patterns, route lists, and hunt groups for efficient call flow.Configure and troubleshoot SIP trunking, MGCP, H.323, and PSTN connectivity.Support call center solutions, including Cisco Unified Contact Center Express (UCCX) or Enterprise (UCCE).Provide Tier 2/3 support for users, troubleshooting one-way audio, dropped calls, and phone registration issues.Work with Cisco TAC (Technical Assistance Center) for escalated issues and bug fixes.Document and track all PBX-related incidents, configurations, and changes using ITIL standards.Implement secure voice protocols (SRTP/TLS), CUCM access control policies, and LDAP authentication.Ensure compliance with E911 regulations, configuration and testing.Perform CUCM database backups and disaster recovery planning for system redundancy.Support integration with Voicemail systems (Unity Connection, third-party voicemail solutions) and Webex Unified Communications.Assist with PBX migrations, expansions, or decommissioning of legacy Cisco voice systems.Work with network engineers to optimize QoS (Quality of Service), VLANs, and firewall configurations for VoIP traffic.Participate in Tier 2 on-call rotation.Participate in Change Management (review, implementation) as required.Avaya Aura experience a plus
Requirements

Education:

High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required. 2 years of leadership or management experience preferred.
Additional Preferences

No additional preferences.

 

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Why Join Our Team

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

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Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

 

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As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

 

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