Job Title:

Sr. Specialist, Sales Support (Mandarin speaker)

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Sr. Specialist, Sales Support (Mandarin Speaker) to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.

At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Will

Follow established processes approved by the client and service motion leads

Maintain quality in delivery as per the expectations of each process or motion

Prepare weekly, monthly, and quarterly reports on service requests from CSAM and clients, highlighting trends, consumption hygiene, and performance metrics

Ensures the integrity of client information maintained in the database systems

Updating and managing Excel spreadsheets

Dealing with external and internal queries in a professional, client orientated manner

Performs QA self-check and peers-check

Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement

Seeks counsel and guidance from more senior Sales Support staff and management, as needed.

Prioritizes tasks to meet deadlines, paying attention to details

Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration

Effectively maintain and improve Knowledge Base Tool

Effectively identify and call out operational risks to management for review and consideration

Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

Other duties, as assigned

You Are/Have

A local Malaysian citizen

Graduates with a Diploma/Degree, up to 1-2 years of relevant working experience preferred

Proficient in Mandarin and English for effective communication

Advance knowledge in Microsoft Office suite (Word, Excel)

Strong attention to detail

Possess effective verbal and written communication skills

Handle confidential information with complete integrity

Prior experience working independently with team-player mindset

Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines

Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction

Ability to clearly articulate issues and challenges, and propose ideas or solutions

Proven ability to focus on customer needs and communicate with higher level staff, as needed

Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)

Prior experience in following scripts and/or processes according to contractual agreements

Proven success in multi-tasking, prioritizing, and managing time effectively

Ability to follow established procedures and practices

Proven success and aptitude to learn new technology and data

Privacy and Information security

Adhere security requirements in the process.

Protect the privacy of personal information.

Our Benefits and Perks

Group Term Life Insurance

Group Health Insurance with coverage for dependents

Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)

Employee Assistance Program

Rewards and Recognition Program

Learning and Development Program

Fun & Diversity Employee Engagement

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

5 days work week (Mon – Fri, 9am-6pm)

KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.

If this sounds like an interesting opportunity, hit apply!

*Only shortlisted candidates will be contacted.

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required), Mandarin (Required)

Time Type:

Full time

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