Are you passionate about building cutting-edge device applications and architecting scalable solutions with the latest offerings from AWS? Do you want to be at the forefront of designing the next generation of diagnostic, troubleshooting, and self-healing systems?

We are building Amazon's Customer Service systems, and you will have the opportunity to design, build, and deploy software to support the latest Amazon devices, such as new Echo/Alexa devices, Fire TVs, Fire Tablets, and related Alexa app features on Android and iOS. We're working hard, having an incredible time, and making history – come join us on this exciting journey!

You're an awesome fit if you demonstrate...

- Industry-leading technical abilities showcasing a breadth and depth of technical knowledge.
- The ability to build good working relationships within the team by communicating clearly both verbally and in writing.
- Strong problem solving and trouble shooting skills with the ability to come up with creative solutions to seemingly impossible problems.
- Effective technical leadership skills to improve technologies and infrastructure of the team.
- Are curious trying new technologies, and passionate about innovating on behalf of customers.

Key job responsibilities
- Take requirements and convert it to scalable design, execution plan, quality code deliverable to delight our customers.
- Contribute to the full software development lifecycle, including scoping, design, code, testing, deployment and maintenance of the team's software.
- Active in operational support and ensure that the root causes of operational issues are identified and resolved.
- Build and maintenance software pipelines to deliver software solutions to Android devices
- Software Documentation - show how it is constructed, tested, and operated.
- Actively mentor other development engineers.

A day in the life
This role is focused on delivering value to customers incrementally. Day in the role includes but not limited to:

- Contributing to work backwards plan or execution plan to deliver customer value
- Learn and be curious, find scalable ways to solve inefficiencies or software defects
- Collaborate on defining best customer experience
- Delivering quality design and code
- Reviewing peer's work to ensure high quality and providing feedback with empathy, while keeping standards high for quality
- Influencing team by improving any process inefficiency

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan


About the team
Our team currently supports around 40 different devices with screen sharing solution for effective troubleshooting session for customers with Technical Care associates. Team owns scalable and low maintenance micro services on AWS, as well as device client app for iOS, Android, Echo Shows, Fire TV and Tablet.

Team finds ways to keep code unified to reduce duplicate work between devices and is able to invest time in the innovation for customers instead. We use demos and knowledge sharing channels, to educate others, as well keep stakeholders informed.