AWS Trusted Advisor defines the gold standard of "what good looks like" for applications built in AWS cloud. Trusted Advisor's AI-powered optimization engine leverages over a decade of AWS expertise operating in the cloud to proactively surface risks and opportunities for customers to improve their workloads' security, resilience, performance, cost, and operational excellence. We provide actionable guidance on how customers can address these risks and capture the opportunities.

The Trusted Advisor team is looking for an Engineering Leader to spearhead the next evolution of Trusted Advisor. This leader will evolve our AI-powered engine to uncover best practices not previously codified by humans, by leveraging the vast configuration and health insights available across AWS. This leader will drive the development of automation engines that resolve issues on customers' behalf with minimal human intervention, while implementing robust safety guardrails to protect customers from adverse impact on their businesses. This leader will help us build a personalized experience, where each individual user receives the most impactful guidance for them. If you are passionate about harnessing bleeding edge AI techniques to help our customers succeed in the cloud, we invite you to explore this opportunity with the Trusted Advisor team.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.