Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Sr Service Writer

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $30.87 - $46.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Fleet Services By Cox Automotive is currently hiring a Service Writer and Estimator II to join our team to support future growth of the Company. This role provides accurate repair estimates for body, trailer, detail, and/or mechanic services. This may include traveling to customer locations as needed. May assist in negotiating estimates to gain customer approval. Primarily stays onsite and works closely with Lead Techs and Parts Teams to develop the repair plan for each vehicle, including determining lead times for getting parts and labor hours to complete the repairs. Responsible for customer communication on work progress/timelines. Relays repair plan changes to the customer. May offer additional services/products to customers. May be involved in billing or invoicing customers.

Responsibilities

Provides higher level Service Writing support for a service center location. Inspects trucks/trailers for damages and evaluates using visual inspection, mechanical testing devices, road tests and information provided with the trucks/trailers. Evaluates the necessity and cost of repairs. Meets with customer (i.e., dealers, rental groups or retail customers) to discuss damages, the repair process, timelines and costs. Creates accurate estimates detailing repair and labor costs. Liaises with maintenance and/or refurbishment teams to place work orders and detail part replacements and labor requirements. Maintains communication with customers and remains available to answer questions and deal with concerns. Monitors repair activity and performs inspections to verify status, completion and outcome.   

technical/functional skills

Understands the necessity and value of accuracy and attention to detail.Demonstrates the ability to process information with high levels of accuracy.Utilizes specific approaches and tools for checking and cross-checking own and others' outputs.Develops and uses checklists to ensure information goes out error-free. Accurately gauges the impact and cost of errors, omissions and oversights. Seeks to understand customers by actively gathering information to understand customers' circumstances, problems, expectations and needs. Identifies barriers that impact customer service and retention, communicating concerns and recommendations to others.Uses an understanding of the customer's needs and the organization's customer service practices to set priorities, make decisions and take actions that create a positive customer experience and prevent occurrence of service issues.

Follows up to ensure intended actions are accomplished and results achieved. Tracks the customer experience and seeks improvement suggestion.

Education, Experience, and Qualifications

High School Diploma/GED5 years of related experienceAny level degree or certification beyond HS diploma/GED + 3 years experience

Core Competencies Critical to success in this role

The candidate should have a strong foundation of operational excellence, working and influencing across matrix teams, comfort with ambiguity, and a passion for defining the future of fleet management. We’re looking for a motivated self-starter and leader.

 

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.