The Sr. Service Technician position requires an experienced professional with a proven background in diagnosis, maintenance, and repair of Battery Electric Vehicles (BEVs). You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.

Responsibilities:

· Confidently repair electro-mechanical issues and perform diagnostics

· Train and assist Associate Service Technicians and Service Technicians with HV systems, electrical vehicle powertrains, repair procedures, etc.

· Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems

· Ability to problem-solve both Technical and Process-flow issues. SME (Subject Matter Expert) in at least 1-2 major repair categories

· Follow correct repair order documentation procedures, i.e. The Three C's

· Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions

· Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.

· Demonstrate attention to detail and passion for creating positive client experiences

· Ability to work remotely and support mobile service team as needed

· Other duties as assigned

Qualifications:

· 4+ years of experience as a Service Technician or Diagnosis Technician

· High School Diploma or GED (Required)

· ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS) 

· Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains

· Experience in luxury automobile repair environments

· Customer facing experience exhibiting excellent written and verbal communication skills

· Proficient in Microsoft Office as well as learn proprietary DMS software

· Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis

· EPA 609 Certification

· Willingness to complete Lucid provided CPR training post hire

· Valid driver license with no suspensions within the past year

Preferred Qualifications:

· ASE Certified Master Technician