Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Docusign is seeking a Sales Business Analyst to join their IT Product Management team. The role requires proficiency in sales processes and systems, contributing to strategic direction. The ideal candidate should have a good background in sales tools, processes, and data analysis. The role involves working closely with business partners and software development teams. This position is an individual contributor role reporting to Sr. Manager, Product Management. Responsibility Lead requirements gathering sessions with global and regional business partners and ensure that requirements are clear, understood, documented, and approved by partners Analyze business requirements followed by documentation of requirements and translate them into user stories and corresponding actionable tasks along with acceptance criteria Understand and navigate sales workflows related explicitly to prospecting, opportunity management, territory management, sales execution, and sales reporting Lead the design, development, and implementation of sales solutions Participate in sales application and end-to-end testing, including creating test cases, performing tests, and documenting results Deliver training and support to end-users on sales application functionalities Monitor sales application performance and recommend improvements or enhancements Partner with Product Owner(s) to ensure continuous refinement of backlog, which may include stories from multiple projects Develop partnerships with business collaborators and advocate for customer-centric solutions that align with business objectives Lead efforts to identify areas of improvement in existing business processes and applications and recommend valuable improvements Collaborate with application and technology experts regarding solution design, implementation, support, maintenance, and enhancement of the application Present requirements, business process, and architecture flows to business and IT partners Collaborate with developers and domain experts to establish the technical vision and analyze tradeoffs between usability and performance needs Partner with Product owners and program or Project Managers to communicate delivery of work product from the scrum team and call out key risks and issues that impede the effectiveness of the scrum team Coach and mentor team members to make them more effective Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's or Master's Degree in Computer Science or Business Administration 8+ years of Information Technology experience in fast-paced environment 3+ years of experience in sales vendors like Salesforce Demonstrable experience as a Business Analyst or similar role in sales applications Strong knowledge of Product Configuration & Rules, Commerce Process, Document Designer, and Pricing functionality Excellent Data and Analytics skills with strong SQL knowledge Preferred IT industry experience at enterprise scale Excellent analytical, problem-solving, and decision-making skills, with high attention to detail Exceptional communication skills, both written and verbal, with the ability to convey complex information clearly and concisely Ability to collaborate effectively with multi-functional teams and manage projects independently Ability to excel in a fast-growing and fast-paced environment, delivering accuracy while managing deadlines where adaptability is imperative Experience working in agile software development environment Experience with tools like JIRA, Confluence, and other project-tracking tools Excellent presentation skills, and an ability to communicate technical information to non-technical people Solid skills in Microsoft Excel, Word, and PowerPoint Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-CM1