OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Bringing structure to the unstructured by unleashing the power of information 

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intellectual property from internal leaks and external threats. With growing volumes and a host of formats to manage and leverage, organizations need to bring structure to the unstructured. By doing so, they will be unleashing the power of information to drive faster decision making, improved agility, strong security policies, and an increased ability to both exploit the opportunities and control the risks of enterprise information. OpenText provides solutions across the entire range of core EIM capabilities – sophisticated, secure, high-value, and cost-effective – onsite, via mobile devices, private cloud, or in the cloud. 

What is the role:

This position has a strong focus on communication as well as selling skills as it is the customers’ renewal contact for Open Text. This will involve producing renewal quotes, following-up on renewing maintenance and selling the value of our Support Programs to Customers. Strong organizational skills are needed to ensure renewal information and status is recorded accurately for billing and future reference.

What you will do:
•Analyze and prepare renewal quotes ensuring they are sent to customers within the timeline set in the guidelines
•Follow up with customers to ensure maintenance is renewed
•Receive, review and process incoming POs and payments
•Providing regular reports on progress to management
•Respond to internal or external enquiries and follow-up with customers (primarily by phone)
•Develop business relationships with Account Executives and other internal stakeholders
•Attend product specific, and Renewal Specialist related training
•Discuss and explain contractual obligations to customers, working together with Account Executives and Legal Department
•Provide and maintain accurate records and documentation on all transactions and contracts
•Additional duties as required

•Proven experience in a related field
•Excellent communication skills, written and spoken, strong listening skills and experience in contract and pricing negotiation
•Solid sales skills with a customer focus
•Detail oriented, proactive individual with excellent organizational and communication skills and the ability to work effectively in cross-functional teams
•Experience in an outbound phone sales/support role
•Skilled with calculations
•Willingness to take on ad hoc responsibilities
•Computer literate with Microsoft Office
•The following additional languages would be advantageous but are not a prerequisite;
o    Cantonese
o    Mandarin
 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.