Your role

The position primarily involves ensuring the quality, functionality, and usability of the Dialpad Application. The responsibilities will include test planning and design, functional testing, automated testing, bug reporting and tracking, collaboration, and communication with the global teams both internal and cross-functional. 

Upon offer, the prospect candidate will support the Functional Testing requirements for new Dialpad support for various Polycom and Yealinks Ipphone devices. The candidate will support Bug Fixes Validation, and Regression test activities on the CCaaS Project and contribute towards overall automation initiatives.

What you’ll do

Collaborating with stakeholders to understand application requirements of new features, and user expectations. Identifying test scenarios, test cases, and test data to ensure maximum test coverage. Defining the scope of manual and automated testing based on the application's complexity and criticality. Executing Functional test cases and automated test cases for the Poly, Yealink and Cisco audio/video devices. Maintaining test cases and scripts with in the Test Management System. Analyzing test results and investigating test failures to identify root causes and provide detailed reports. Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements.

Skills you’ll bring

5 to 8  years of qualitative work experience in testing VoIP, Telecommunication Systems, and Communication technologies. Configuration & installation of AV devices, eg, Poly, Cisco, Yealink, Logitech, Microsoft Teams. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays. Videoconferencing experience including operation, call set-up and equipment. Ability to work and think independently and ensuring to meet deadlines. Strong problem-solving skills. Excellent written and verbal communication skills. Ability to work on multiple simultaneous projects/initiatives. Experience in working with Analytical or Statistical Data is a plus.

It is a Bangalore-based opportunity, Hybrid working, Mandatory 3 days work from Office 

Dialpad benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.