The Amazon B2B Payments & Lending team aims to offer Amazon business customers and sellers with Earth’s best payments and lending experience. This means creating trusted, convenient and frictionless products spanning credit card products, lending and invoicing solutions.

The Senior Program Manager for Amazon Lending's Voice of Seller program will be directly responsible for deeply understanding the needs of sellers to improve their experience on Amazon. You will dive deep into data to bridge quantitative data with seller anecdotes to identify the biggest opportunities to improve the seller lending experience. You will be responsible for setting the vision, crafting a strategy, and will work across multiple organizations to influence product roadmaps.

The ideal candidate will have strong experience in diving deep into data to identify insights and opportunities to accelerate business growth. You will have a track record of influencing multiple organizations and creating shared goals. You will have a demonstrated ability to think strategically about business, product, and technical challenges, along with the ability to come up with original approaches and operational improvements.

We are looking for a self-starter who is comfortable with ambiguity, demonstrates strong attention to detail, and has the ability to work in a fast-paced and ever-changing environment. The successful candidate has excellent communication and stakeholder engagement skills, outstanding business acumen, and an entrepreneurial spirit.


Key job responsibilities
• Create mechanisms that capture the Voice of Seller across a broad range of lending product offerings.
• Increase overall seller satisfaction by identifying opportunities across Amazon.
• Create a vision for Lending’s Voice of Seller and create a strategy that supports the vision.
• Maintain a complete and thorough understanding of how we capture and calculate seller feedback across multiple systems.
• Tirelessly advocate for improvements to systems and processes that will benefit sellers.
• Own and execute end-to-end analyses, including scoping, design, data collection, data analysis, creation of recommendations, and presentation of results to senior leadership.
• Build scalable and nimble seller insights dashboards, tools, and processes.
• Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization, and drive adoption of research findings through well-planned and cohesive socialization mechanisms.


A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan