We're seeking an experienced Program Manager to join our Central Station Experience team within the Global Delivery Associate Solutions Team supporting Amazon's Last Mile Delivery organization. This role will lead strategic initiatives to enhance the Delivery Service Provider(s) Delivery Associate (DSP DA) experience across our station network, focusing on operational excellence and systematic improvements that drive measurable results.

Key job responsibilities
- Lead cross-functional programs to identify, analyze, and resolve station-level challenges impacting delivery associate satisfaction and performance
- Develop and maintain comprehensive monitoring systems for operational metrics, including staging efficiency, package readiness, and station congestion patterns
- Partner with regional teams to analyze DSP DA feedback and operational data, creating actionable insights that drive network-wide improvements
- Design and implement standardized audit frameworks aligned with SOPs, ensuring consistent execution across multiple geographies
- Collaborate with field teams to conduct targeted investigations of operational hot spots and implement corrective action plans
- Build and maintain relationships with key stakeholders across safety, operations, and DSP management teams
- Scale successful initiatives across regions and develop best practice sharing mechanisms