The Worldwide (WW) Concessions Planning Sr. Program Manager will have cross functional responsibilities and needs to be passionate about the customer defect reduction experience, as well as cross-team partnerships to deliver the business' impact.

The position involves regular interactions with the internal stakeholders on status, risks, and is a key contributor to weekly and monthly mechanisms which aim to provide improved customer experience as Amazon launches initiatives or initiates changes, makes improvements across tools, adds new features, or creates/updated policies or programs.


Key job responsibilities
- Interface between Amazon Regional business teams and Customer Service (CS) Concessions to facilitate defect reduction goals.
- Collaborate with operational, product, finance, and business intelligence (BI) teams to identify, define and specify solutions.
- Establish collaborative relationships with business teams to build roadmaps.
- Be a visible and vocal role model across the wider business for Amazon’s customer-centric culture.

A day in the life
- Lead and influence stakeholders to ensure timely completion of projects by meeting project milestones.
- Assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs.

Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
WW CS Concessions owns creating goals for defect reduction, improving, and delivering results for the various aspects of the customer journey. We act as a central point of contact with different partners, and key stakeholders. We coordinate with WW teams, finance to ensure defect reduction improvement relation project implementation timelines, drive adherence to key milestones, and triage any blockers that arise.