We are looking for a strategic, user-focused Senior Product Designer to shape and elevate the Sinch Mailgun experience. In this role, you will own the end-to-end design process, collaborating with product and engineering teams to create functional, intuitive, and user-validated experiences that drive both customer satisfaction and business success. You will play a pivotal role in advancing product innovation and fostering a strong, collaborative design culture.

Responsibilities

Lead User-Centered Design

Plan and conduct user research by engaging with users and analyzing usage data to identify opportunities for improvement based on user behavior and interactions. Ensure all designs are supported by customer and data-driven insights.

Collaborate Across Teams

Partner with Product Managers, Engineers, and fellow Designers to analyze the performance of features, brainstorm, draft, and refine workable design solutions. Communicate clearly and effectively, ensuring annotated and well-organized design files are handed off to the development team for smooth implementation and final output. Collaborate openly in a cross-functional, global environment, incorporating feedback from team members and stakeholders across time zones. Take ownership of projects, working independently to clearly articulate complex ideas and drive them forward with minimal supervision in a technical product environment.

Deliver Exceptional Design Execution

Own the complete design process, from ideation to implementation, ensuring UX solutions align with user needs, product requirements, and business objectives. Apply expertise of suitable UX/UI patterns, scalability and performance considerations, foundational design principles, industry standards, design trends, and accessibility (A11Y) considerations to create functional, inclusive, and user-centered design solutions. Present and communicate your design concepts through narrative presentations, screen recordings, user flows, wireframes, mocks, and prototypes in both low- and high-fidelity to effectively convey potential solutions. Interpret product requirements with minimal guidance, building a deep understanding of complex problems to craft elegant solutions. Contribute to the development and evolution of a design system, ensuring consistent user experiences across product features by using a shared set of patterns and components.