Overview The Staff Technology team enables the Chick-fil-A digital enterprise by partnering on purpose to empower business transformation. From technology consulting and design to implementation and maintenance, the team is responsive to stakeholder business requirements while bringing a forward-looking, systems mindset and approach to the work. Key audience segments within the purview of this sub-team include Chick-fil-A, Inc Staff members and select vendor partners. This role will spearhead the Digital Experience strategy for Chick-fil-A's growing staff population. Partnering with senior leaders across the organization, they will define the strategy and objectives for the staff digital experience and provide strategic oversight to a portfolio of initiatives impacting the staff digital experience. This role is pivotal in enhancing the digital workplace for our employees, driving innovation, and ensuring a well designed integration of digital tools and platforms that support productivity, satisfaction and Chick-fil-A's mission to be the world's most caring company. This role requires a blend of experience in leading and implementing human-centered design systems, technical expertise, strategic thinking, and strong communication skills to define the strategic vision and oversee the integration and optimization of technical systems that enhance Chick-fil-A's staff digital experience. Potential components include productivity and collaboration tools, workplace applications, overall UI/UX, findability of content, artificial intelligence, support, training, employee feedback, and usage analytics. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. Responsibilities + Define and implement the strategic vision for the staff digital experience, aligning with organizational goals + Lead user research, persona development, scenario mapping to understand staff experience + Influence and align a portfolio of technical initiatives and/or programs with impact across multiple areas of the organization + Lead quarterly planning for the staff digital portfolio + Demystify technology for multiple functional areas across the organization + Drive adoption and organizational change management related to initiatives + Oversee resources that gather requirements, create documentation, and support technical initiatives and programs through implementations, changes, and issues + Collaborate, interact with, and influence project leads, developers, stakeholders, system architects and various subject matter experts to manage the implementation of technical programs and/or initiatives + Act as Subject Matter Expert for the Staff Digital Experience and programs + Define lifecycle and design for technical initiatives and programs supported + Own the strategic relationship with functional and technical partners + Build strategic plans and communicate progress with business partners/stakeholders + Exercise expertise and thought leadership over areas of responsibility, initiatives and programs supported. Minimum Qualifications + Experience leading large, complex technical initiatives and programs + Experience in leading and implementing human-centered design systems + Experience with driving major change initiatives and high user adoption + Experience with agile methodology + Experience in driving teams, management, and senior leadership to decisions  + Strong ability to lead through influence + Ability to understand and influence business needs, then translate them to techno-functional requirements that deliver desired outcomes + Strong verbal and written communication skills + Excellent stakeholder management abilities  + Excellent personal and relational intelligence  + Demonstration of leadership and strong collaboration + Ability to quickly learn and comprehend technical trends and opportunities  + Self-starter who completes responsibilities with minimal supervision + Team player who is committed to both the team and the initiatives + Strong decision-making skills with the ability to collaborate and make decisions in the gray + Sharp analytical and problem-solving skills + Ability to effectively select and manage vendors + Servant spirit with strong sense of stewardship Minimum Years of Experience 8 Travel Requirements 10% Required Level of Education Bachelor's degree or equivalent experience Preferred Level of Education Bachelor's Degree Major/Concentration Technical Field of Study, Human-Centered Design, Human Computer Interaction Job FunctionInformation Technology Position TypeExperienced Professionals Requisition ID2025-17829 Posting Location : LocationUS-GA-Atlanta