At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazon’s Delivery Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile space.


We are looking for a Sr Program Manager, DSP Risk and Compliance, for the Last Mile team. The DSP Business Health Team works backwards from DSP performance and strategy to the Business Coach interaction and designs optimal tools and insights for Business Coaches to help DSPs improve at scale. This person will deliver successful DSPs through the creation of new programs, reporting mechanisms, deep performance analysis, and cross-functional partnerships with existing product and program teams. What operational improvements can help DSPs run efficient organizations? What challenges do DSPs experience with risk and compliance management? How do DSPs effectively manage their insurance costs? How do we scale these solutions across thousands of DSPs, hundreds of stations, and dozens of Business Coaches?

Job Responsibilities:

- Partner with cross functional stakeholders to drive a culture of consistent improvement
- Identify, develop and improve strategies for the DSP onboarding and training process
- Provide reports, insights, and recommendations to leaders of DSP programs & products as well as overall Last Mile leadership to drive increased effectiveness for our DSP partners
- Collaborate on decision-making, building trusting relationships centered on our DSPs and customers

This role will involve working flexible with hours and travel (approximately 15%-30% on average depending on business projects).