**Work Location:** Charlotte, North Carolina, United States of America **Hours:** 40 **Pay Details:** $110,760.00 - $178,880.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Governance & Control **Job Description:** Sr. Manager - TPRO Vendor Incident & Crisis Management oversees and leads a highly complex and diverse governance and control function for an area of significant risk, complexity or scope usually involving medium to long-term planning, ensuring an integrated approach with other business governance and control areas, the broader organization and enterprise control functions. **Depth & Scope:** + Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required + Oversees and leads a highly complex and diverse function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results + Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices + Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise + Acts as a strategic partner to leadership team on the management of the function, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management/enterprise areas + Sets operational team direction and collaborates with others to execute on common goals + Focuses on longer-range planning for functional area (e.g. 12 months or greater) **Education & Experience:** + Undergraduate degree preferred + 10+ years of relevant experience + Deep industry and business knowledge and expertise on risk and control functions + Advanced knowledge of governance, risk and control procedures, strategies & tactics + Advanced knowledge of risk management environment, standards, regulations and mitigation + Knowledge of current and emerging trends + Skill in managing budgets and resource allocation + Skill in mentoring, coaching and performance management + Skill in using analytical software tools, data analysis methods and reporting techniques + Skill in using computer applications including MS Office + Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion + Ability to communicate effectively in both oral and written form + Ability to work collaboratively and build relationships across teams and functions + Ability to work successfully as a member of a team and independently + Ability to exercise sound judgement in making decisions + Ability to analyze, organize and prioritize work while meeting multiple deadlines + Ability to process and handle confidential information with discretion + Ability to establish goals and objectives that support the strategic plan + Ability to contribute to strategic direction of the strategic initiatives and projects **Preferred Qualifications** + Lead small team of G&C professionals and strategic direction of TPRO Vendor Incident & Crisis Management Team + Oversee, support and drive closure of vendor incidents and crisis management activities including: Security Incident Management, performing triage, initial risk assessment, escalation/notification as required to incident teams. Build playbook, process maps, procedures, mitigation and remediation activities, reporting etc.). + Partner with control partners, businesses and forward-deployed Business Segment Relationship Management leads, VMOs and other TPRO COEs **Customer Accountabilities:** + Develops, communicates and implements a holistic governance and control strategy for own specific business function in support of and integrated with the overall business strategy + Manages and plans activities that require alignment across multiple areas + Leads the implementation of regulatory change management and provides guidance to the team in the development and/or integrated implementation of policies/procedures/changes across multiple business/functional areas + Leads partnership with management and respective teams for area of specialization with industry, enterprise, and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending actions to senior management + Ensures all administration, control and compliance activities are complete and accurate to meet targets for own area + Ensures an integrated and aggregated view of all related business risk and control activities across the overall function providing escalations, recommendations, and decision support to leadership + Forecasts programs/initiatives and demand, and coordinates prioritization of the portfolio/initiatives with key stakeholders + Provides functional/business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business risk strategies and executive management direction + Provides direction to complex, wide-ranging enterprise or cross-function/business projects as a SME and participates in designing, testing, and implementation of solutions **Shareholder Accountabilities:** + Works closely with senior management to develop business plan, ensuring the optimal use of resources and leverages TD’s operating model to maximize efficiency, effectiveness and scale + Leads interface and relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements + Assesses/identifies key issues and escalates to appropriate levels and relevant stakeholders and business management where required + Identifies, mitigates and reports on risk issues per enterprise policy/guidance and ensures appropriate escalation processes are followed + Ensures business operations are in compliance with applicable requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets) + Leads or contributes to cross-functional/enterprise initiatives as a SME helping to identify risk/provide guidance for complex situations + Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed + Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues + Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary + Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite **Employee/Team Accountabilities:** + Responsible for management of the overall team providing both leadership, guidance, and expertise; ensures team adheres to enterprise frameworks and methodologies + Supports team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements and assesses potential impacts to the Bank + Leads a high-performing team; provides ongoing feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees + Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner + Manages employees in compliance with all human resources policies, procedures and guidelines of conduct + Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes + Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives + Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives + Acts as a brand ambassador for your business area/function and the Bank The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards) **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.