Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks and digital displays. As an eleven-time winner of EPA’s ENERGY STAR® Partner of the Year Award for Sustained Excellence, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Role & Responsibilities

This role has the overall responsibility for strategic development, execution, and analytics for the Loyalty and VIP Advantage Membership programs. You will oversee membership growth, sales and promotions plans, plus analytics and reporting. Collaborating across businesses and functions, you will align loyalty / VIP membership plans with business priorities including new product launch plans and key commercial moments.

Specific responsibilities include:

Ensure the successful implementation of Loyalty and VIP Advantage program strategy, objectives, targets, and deliverables through analytics and insightsAnalyze membership data, optimize program for customer segments, and develop plans for member acquisitionDevelop scenarios and playbook to increase upgrades and enrollmentResearch external cases to understand competitive landscape, develop benchmarks, and improve programsEstablish framework and approach for ongoing analyses, reporting, and dashboard views to assess KPIs and achieve targetsSupport financial assessments including investments, ROI, revenue, and profitsDevelop a roadmap for consumer research by stages: pre-enrollment, enrollment, and post-enrollmentRecommend new attributes for VIP Advantage program through primary and secondary market research Work closely with eCommerce leadership and HQ on project deliverablesEnsure cross-program dependencies are managed and the dependency log is accurately maintainedPreparing C-level reports communicating findings in a succinct and visual manner

Cross Functional Collaboration

Collaborate with Product Managers, Sales channels leaders, and Consumer Market Insights (CMI) to align on program commercial plansCommunicate regularly and closely with HQ, Head of Departments and Business Managers regarding information related to products as required to ensure effective and timely supportWorks closely with corporate marketing functions (Digital, Social, PR, .com) to ensure division strategy and plans are effectively implemented and reviewed

Skills and Qualifications

Minimum Qualifications

Degree qualified preferable8 or more years Product, Online, Sales or Marketing Management experience preferably in a consumer electronics or FMCG environmentExperience developing, scaling, and/or managing loyalty programs preferredStrong planning, organizational and management skillsStrong senior stakeholder communication and influencing skillsPortfolio management of significant sized business Inspirational team management and leadership

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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.