At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function

Verint’s Senior Manager, Engineering leads one or more product engineering teams within our WFM product family. This Senior Manager serves as a driver to organize development, quality verification and delivery of large scale, high availability solutions. As a leader in our Engineering organization, this Senior Manager is fluent in the latest technology trends, expert in system architecture using Java technology stack with proven ability to lead teams and strive in high paced agile environment. 

Principal Duties and Essential Responsibilities:

Define and lead operational plans for product infrastructure development, creating new infrastructure components and expanding existing ones Manage the overall software development process including architecture, design, implementation, testing, deployment and support Lead a team of highly technical engineers through influential and inspirational leadership, participating in hiring, developing and retaining critical talent Deliver high quality enterprise-grade solutions under aggressive timelines and within budget Create processes, infrastructure, and a culture that enables a geographically disperse team to collaborate effectively and create sustained, effective technological engineering practices across multiple competing product initiatives Work closely and in partnership with Product Management, Solutions Delivery and Operations teams Manage customer escalations when needed

Minimum Requirements:

Bachelor’s degree in Computer Science or related field Minimum of 10 years of overall engineering experience including a minimum of 6 years of management and leadership experience Experience building modern scalable UI using RESTful API, JS and CSS Strong leadership, project management, time management and problem-solving skills Expert level technical knowledge:  OOP, systems architecture, Java and related frameworks, modern JScript frameworks, relational databases, CI/CD (tools and processes) Hands on experience architecting and supporting highly scalable solutions Good knowledge of software algorithms and design patterns Successful completion of Verint background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification and a credit check for travel related roles

Preferred Requirements

Master’s degree in Computer Science or related field

 

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