The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Programme Delivery Senior Manager will manage key programs of work with oversight over multiple functional workstreams as part of first line of defense operations, governance, and internal control efforts across PayPal UK Ltd (Legal Entity).

Job Description:

Your way to impact through key deliverables and key activities:

Responsible for ensuring that all critical outsourced functions provided to PayPal UK Ltd by group and third-party entities are monitored and managed effectively as required Internal Policy and Regulation.Support the entity’s oversight  across PayPal’s outsourcing programs (internal & external) and champion it’s adoption within the business unit through effective communication with all levels within the organization. Review, critique and where needed contribute to various documents for internal reviews and submission to the regulators. Coordinate internal and external resources to drive the execution of the program Assist in the definition of program objectives involving all relevant stakeholders Create and communicate detailed project work plan together with agreed timelines, critical milestones, dependencies & risks to the project and leadership teams. Track and document necessary approvals for all stages of the project plan. Maintain and develop project collateral (i.e. Steering Committee presentations, meeting minutes, project plans, project status reports, issues log, and project repository of information). Lead internal and external meetings, document meeting outcomes, and drive deliverables and accountability Identify program risks and develop risk mitigation plans to highlight and minimize project issues. Influence and enable decision making on key program matters. Update relevant stakeholders on project status (progress, issues, plans) against plan on a regular basis & escalate issue as required. Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes. There will be a priority-based review for projects that impact PPUK and require additional focus for completion within agreed timeframes. 

Overall Education and Experience

Bachelor’s degree in a business, technology, or other relevant field.  PMP / PRINCE II Certification a plus but not required. Relevant program management experience spanning multiple workstreams / business units Strong leadership experience, having lead key teams and interacted with various business leaders on key initiatives. Outstanding verbal and written communication skills, with an ability to independently draft and review key documents for internal and external consumption. 

Desirable Skills and Abilities

Strong written communication skills with an ability to meaningfully review, critique and contribute to internal documents and those submitted to the regulators Strong verbal communication skills, with an ability to tailor message by audience Critical thinker, with an ability to challenge the status quo and simplify and streamline key project decisions. Successfully connect dots and outline the overall strategic picture.  Independent operator, who is able to   Own, lead and monitor the overall program, engaging key stakeholders as appropriate Is flexible, and is able to deal with ambiguity and change Possesses excellent organisational skills Strong ability to influence key decision makers, and successfully partners with key stakeholders in Risk, Compliance, and Legal.   Proven ability to understand complex business processes and technology interfaces Ability to learn quickly and understand and manage across a broad number of business disciplines (Legal, Finance, Analytics, Operations, Tax, Accounting, Compliance and Regulatory, Technology, Operations, Risks) Well- developed sense of urgency and follow-through, as well as commitment to individual and group deadlines Rapidly and effectively adapt to highly dynamic, fast-paced and deadline-driven work environment Ability to manage multiple projects simultaneously; Ability to build well-thought of project plans Strong customer service skills, including the ability to maintain a professional environment while managing difficult situations Experience with Microsoft Office tools. Project Management Tools such as MS Project is a plus. 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.